MSExchangeIS 5003
This article provides an explanation and possible resolutions for a specific Exchange event. If you don't find what you’re looking for here, try searching Exchange 2010 Help.
Details
Product Name |
Microsoft® Exchange |
Product Version |
14 |
Event ID |
5003 |
Category |
Error |
Symbolic Name |
msgidFailedInitTimeSkew |
Message Text |
Unable to initialize the Information Store service because the clocks on the client and server are skewed. This may be caused by a time change either on the client or on the server, and may require a restart of that computer. Verify that your domain is correctly configured and is currently online. |
Explanation
This Error event indicates that Exchange could not initialize the Microsoft Exchange Information Store service because the clocks on the client computer and on the server computer are not synchronized. A time change that is made either on the client computer or on the server can cause this situation to occur.
User Action
To resolve this problem, try one or more of the following:
Restart the server.
Verify that your domain is configured correctly and is currently online.
If this event is still logged after you try to resolve the problem, contact Microsoft Customer Support Services. For information about how to contact support, visit the Contact Us page of the Microsoft Help and Support Web site.
For More Information
If you are not already doing so, consider running the Exchange tools, which have been created to help you analyze and troubleshoot your Exchange environment. These tools can help make sure that your configuration aligns with Microsoft best practices. They can also help you identify and resolve performance issues and improve mail flow. To run these tools, go to the Toolbox node of the Exchange Management Console. To learn more about these tools, see Managing Tools in the Toolbox.