MSExchange OWA 25

 

This article provides an explanation and possible resolutions for a specific Exchange event. If you don't find what you’re looking for here, try searching Exchange 2010 Help.

Details

Product Name

Exchange

Product Version

14.0

Event ID

25

Category

Themes

Symbolic Name

ThemeInfoErrorParsingXml

Message Text

Outlook Web App couldn't initialize.%n%nIt couldn't parse file "%1" in theme folder "%2". There was an error parsing the XML file. Line %3, Position %4.

Explanation

This Error event indicates that Microsoft Office Outlook Web App did not initialize because the system could not correctly parse the XML file referenced in the event description. The event may occur if any of the following conditions is true:

  • The file is corrupted.

  • The file contains invalid format or entries that are not allowed by Outlook Web App themes.

User Action

To resolve the error, replace the themes folder and the default subfolders with the files and folders that are located on the Exchange Server 2010 DVD. By default, those files and folders are located in the \Setup\ServerRoles\ClientAccess\owa\<version>\ folder of the Exchange 2010 DVD.

For More Information

If you are not already doing so, consider running the Exchange tools, which have been created to help you analyze and troubleshoot your Exchange environment. These tools can help make sure that your configuration aligns with Microsoft best practices. They can also help you identify and resolve performance issues and improve mail flow. To run these tools, go to the Toolbox node of the Exchange Management Console. To learn more about these tools, see Managing Tools in the Toolbox.