MSExchangeTransport 5007

  • Article

 

This article provides an explanation and possible resolutions for a specific Exchange event. If you don't find what you’re looking for here, try searching Exchange 2010 Help.

Details

Product Name

Exchange

Product Version

14.0

Event ID

5007

Event Source

MSExchangeTransport

Category

Routing

Symbolic Name

RoutingNoRouteToAdSite

Message Text

The topology doesn't contain a route to Active Directory site %1 in routing tables with the timestamp %2. Recipients will not be routed to servers in this Active Directory site. Hub Transport server %3 is unreachable.

Explanation

This Error event indicates that the Microsoft Exchange Server 2010 transport routing engine can't calculate a route to the target Active Directory site. Because no route is available, the messages will be delivered to the Unreachable queue. This event may occur when one of the following conditions is true:

  • The specified Active Directory site is not included in any IP site links.

  • The IP site link for this Active Directory site is not configured correctly.

  • The Active Directory site is not configured correctly.

  • There are no Hub Transport servers located in the Active Directory site.

User Action

To resolve this error, do one or more of the following:

  • Verify that the specified Active Directory site is included in an IP site link.

  • If the specified Active Directory site was created recently, this error can be caused by replication latency. The affected messages will be resubmitted to the categorizer and rerouted when the routing tables are updated.

  • Verify that the Active Directory site that is specified in the error message text contains at least one Hub Transport server. If the Active Directory site already contains a Hub Transport server, make sure that it is reachable on the network.

  • Review other related Error and Warning events in the Application log. These related events may help you find the root cause of this error.

  • If the recommended steps do not resolve this error, contact Microsoft Customer Support Services. For more information about how to contact support, visit the Microsoft Help and Support Web site.

For More Information

If you are not already doing so, consider running the Exchange tools, which have been created to help you analyze and troubleshoot your Exchange environment. These tools can help make sure that your configuration aligns with Microsoft best practices. They can also help you identify and resolve performance issues and improve mail flow. To run these tools, go to the Toolbox node of the Exchange Management Console. To learn more about these tools, see Managing Tools in the Toolbox.