MSExchange OWA 55

  • Article

 

This article provides an explanation and possible resolutions for a specific Exchange event. If you don't find what you’re looking for here, try searching Exchange 2010 Help.

Details

Product Name

Exchange

Product Version

14.0

Event ID

55

Category

FormsRegistry

Symbolic Name

FormsRegistryInvalidUserOfIsRichClient

Message Text

Outlook Web App couldn't initialize.%n%nInvalid forms registry file %1 Line number = %2 Position = %3 The value "%4" specified for the IsRichClient attribute isn't a valid Boolean value. Change this property in the registry to contain True or False.%n%nThe forms registry is a critical component of Outlook Web App. If this error isn't addressed, users might not be able to access Outlook Web App. The Help and Support Center provides information about how to troubleshoot the forms registry.

Explanation

This error indicates that the value for the IsRichClient attribute in the specified forms registry is not valid.

User Action

To resolve this error, do one or more of the following:

  • Open the specified forms registry and edit the value for the IsRichClient attribute to either true or false, as required by your organization.

  • Resolve your issue by using self-support options, assisted support options, and other resources. You can access these resources from the Exchange Server Solutions Center. From this page, click Self-Support Options in the navigation pane to use self-help options. Self-help options include searching the Microsoft Knowledge Base, posting a question at the Exchange Server forums, and other methods. Alternatively, in the navigation pane, you can click Assisted Support Options to contact a Microsoft support professional. Because your organization may have a specific procedure for directly contacting Microsoft Product Support Services, be sure to review your organization's guidelines first.

For More Information

If you are not already doing so, consider running the Exchange tools, which have been created to help you analyze and troubleshoot your Exchange environment. These tools can help make sure that your configuration aligns with Microsoft best practices. They can also help you identify and resolve performance issues and improve mail flow. To run these tools, go to the Toolbox node of the Exchange Management Console. To learn more about these tools, see Managing Tools in the Toolbox.