MSExchangeSA 9371

  • Article

 

This article provides an explanation and possible resolutions for a specific Exchange event. If you don't find what you’re looking for here, try searching Exchange 2010 Help.

Details

Product Name

Exchange

Product Version

14.0

Event ID

9371

Category

Error

Symbolic Name

evtOALGenDiffV4ErrorNoPost

Message Text

OABGen encountered an error while generating the differential downloads of address list '%1'. The offline address book has not been updated so clients will not be able to download the current set of changes. Check other logged events to find the cause of this error. %n- %2

Explanation

This Error event indicates that the offline address book (OAB) generation (OABGen) failed to retrieve some parts of the previous version of the OAB while generating the differential OAB file.

User Action

To resolve this Error event, do one or more of the following:

  • Review the Application log for related events. For example, events that occur immediately before and after this event may provide more information about the root cause of this error.

  • If this event has been logged more than once for the same file, check the file permissions in the OAB distribution point. To locate the file path location for the OAB Web-based distribution point, use the Exchange Management Shell to run the Get-OABVirtualDirectory cmdlet. To locate the file path location for the OAB public folders-based distribution point, use the Exchange Management Shell to run the Get-PublicFolder cmdlet.

For More Information

If you are not already doing so, consider running the Exchange tools, which have been created to help you analyze and troubleshoot your Exchange environment. These tools can help make sure that your configuration aligns with Microsoft best practices. They can also help you identify and resolve performance issues and improve mail flow. To run these tools, go to the Toolbox node of the Exchange Management Console. To learn more about these tools, see Managing Tools in the Toolbox.