MSExchange ActiveSync 1032

  • Article

 

This article provides an explanation and possible resolutions for a specific Exchange event. If you don't find what you’re looking for here, try searching Exchange 2010 Help.

Details

Product Name

Exchange

Product Version

14.0

Event ID

1032

Category

Requests

Symbolic Name

MailboxConnectionFailed

Message Text

The connection to mailbox "%1" on Mailbox server "%2" failed. Examine the event log of Mailbox server "%2". More information%n%n%2

Explanation

This Warning event indicates that the mobile device user's connection to the Exchange mailbox failed. This event may occur if the following conditions are true:

  • The mailbox specified in the event description is damaged.

  • A whole Microsoft Exchange database is damaged. Microsoft Exchange ActiveSync was unable to find the user's mailbox on the computer that has the Mailbox server role installed.

User Action

To resolve this warning, do one or more of the following:

  • Verify that the user can access Microsoft Office Outlook or Microsoft Outlook Web App.

  • Examine the Application log of the mailbox server. The Application log may indicate that there are damaged database or log files on the server specified in the event description.

  • Restore the database from backup.

For More Information

If you are not already doing so, consider running the Exchange tools, which have been created to help you analyze and troubleshoot your Exchange environment. These tools can help make sure that your configuration aligns with Microsoft best practices. They can also help you identify and resolve performance issues and improve mail flow. To run these tools, go to the Toolbox node of the Exchange Management Console. To learn more about these tools, see Managing Tools in the Toolbox.