MSExchangeTransport 5003

  • Article

 

This article provides an explanation and possible resolutions for a specific Exchange event. If you don't find what you’re looking for here, try searching Exchange 2010 Help.

Details

Product Name

Exchange

Product Version

14.0

Event ID

5003

Event Source

MSExchangeTransport

Category

Routing

Symbolic Name

RoutingWillRetryLoad

Message Text

Microsoft Exchange couldn't load configuration information for routing. The process will block and retry the operation in %1 seconds.

Explanation

This Error event indicates that the Microsoft Exchange Transport service was unable to load the routing configuration information.

User Action

To resolve this error, do one or more of the following:

  • Restart the Microsoft Exchange Transport service.

  • Increase the diagnostic logging level on the Routing counter of the MSExchangeTransport performance object. You can increase logging by running the following Exchange Management Shell command:

    Set-EventLogLevel "MSExchangeTransport\Routing" -Level High

    For more information about how to increase logging, see Manage Diagnostic Logging Levels.

  • Review other related Error and Warning events in the Application log. These related events may help you find the root cause of this error.

    Important   After you have finished troubleshooting this issue, return logging to the default level by running the following command:

    Set-EventLogLevel "MSExchangeTransport\Routing" -Level Lowest

  • If the recommended steps do not resolve this error, contact Microsoft Customer Support Services. For more information about how to contact support, visit the Microsoft Help and Support Web site.

For More Information

If you are not already doing so, consider running the Exchange tools, which have been created to help you analyze and troubleshoot your Exchange environment. These tools can help make sure that your configuration aligns with Microsoft best practices. They can also help you identify and resolve performance issues and improve mail flow. To run these tools, go to the Toolbox node of the Exchange Management Console. To learn more about these tools, see Managing Tools in the Toolbox.