MSExchangeAL 8358

  • Article

 

This article provides an explanation and possible resolutions for a specific Exchange event. If you don't find what you’re looking for here, try searching Exchange 2010 Help.

Details

Product Name

Exchange

Product Version

14.0

Event ID

8358

Category

Error

Symbolic Name

MSG_SERVICE_REGISTRY_DWORD_FAIL

Message Text

Microsoft Exchange couldn't read the registry key '%1' under 'HKLM\%2' because the value is not a DWORD.

Explanation

This Error event indicates that the registry key in the HKLM key specified in the event description is not a DWORD type as expected. This is abnormal as most keys are created by an Exchange server installation.

User Action

To resolve this error, do one or more of the following:

  • Examine the registry key and determine the value type.

  • Check your server's change history to determine if and when this registry key was added by an administrator. If the key was added by an administrator, correct the key to a DWORD type.

For More Information

If you are not already doing so, consider running the Exchange tools, which have been created to help you analyze and troubleshoot your Exchange environment. These tools can help make sure that your configuration aligns with Microsoft best practices. They can also help you identify and resolve performance issues and improve mail flow. To run these tools, go to the Toolbox node of the Exchange Management Console. To learn more about these tools, see Managing Tools in the Toolbox.