MSExchange ADAccess 2913

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Although there is as yet no supplementary content specifically written to help resolve this Exchange 2010 event, here are some recommended next steps to learn more about this alert:

• Review the Application log and System log on your Exchange 2010 servers for related events. For example, events that occur immediately before and after this event may provide more information about the root cause of this error.

• Research your issue by using self-support options. From the navigation pane of the Exchange Server Solutions Center page, click Self Support Options to use the following and other self-help options:

  • Search the Microsoft Knowledge Base. For example, search the Knowledge Base for the Event Source and event ID you are getting, as well as any other key words in the text of the event message.

  • Search the Exchange 2010 Forum. You can also post a question there.

  • Search the Exchange Server Community Web site.

• Research your issue by using other resources. From the navigation pane at the Exchange Server Solutions Center page, click Key Resources to learn about other resources.

• Resolve your issue by using assisted support options. From the Exchange Server Solutions Center page, click Assisted Support Options to contact a Microsoft support professional. Because your organization may have a specific procedure for directly contacting Microsoft Technical Support, be sure to reviewing your organization's guidelines first. If you do contact support, have the event ID information available. Also, if possible, be prepared to send your application and system logs to the support professional.

Details

Explanation

This Information event indicates that the specified process could not locate a global address list (GAL) for the specified user name.

The GAL is a directory that contains entries for every group, user, and contact that is within an organization's implementation of Microsoft Exchange.

User Action

If the filter rule has been edited, you must update the GAL. You must also update the membership of an existing GAL to include new recipients and to remove those who no longer meet the filtering criteria. For more information, see Update a Global Address List.