MSExchangeSA 9385

  • Article

 

This article provides an explanation and possible resolutions for a specific Exchange event. If you don't find what you’re looking for here, try searching Exchange 2010 Help.

Details

Product Name

Exchange

Product Version

14.0

Event ID

9385

Category

Error

Symbolic Name

evtFailedToReadExchangeServersGroup

Message Text

Microsoft Exchange System Attendant failed to read the membership of the universal security group '%1'; the error code was '%2'. The problem might be that the Microsoft Exchange System Attendant does not have permission to read the membership of the group. %n%nIf this computer is not a member of the group '%1', you should manually stop all Microsoft Exchange services, run the task 'add-ExchangeServerGroupMember,' and then restart all Microsoft Exchange services.

Explanation

This Error event indicates that the Microsoft Exchange System Attendant service was unable to read the membership of a universal security group. Another symptom you may experience when this event occurs is the presence of event ID 9187.

This event may be caused if the Microsoft Exchange System Attendant service does not have the necessary permissions in Active Directory.

User Action

To resolve this error, verify that the computer is part of the Exchange Servers security group. If this computer is not a member of the Exchange Servers security group, stop all Microsoft Exchange services, add this computer to the Exchange Servers security group, and then restart all Microsoft Exchange services.

If you are having difficulty resolving the issue, contact Microsoft Product Support. For information about contacting support, visit the Contact Us page of the Microsoft Help and Support Web site.

For More Information

If you are not already doing so, consider running the Exchange tools, which have been created to help you analyze and troubleshoot your Exchange environment. These tools can help make sure that your configuration aligns with Microsoft best practices. They can also help you identify and resolve performance issues and improve mail flow. To run these tools, go to the Toolbox node of the Exchange Management Console. To learn more about these tools, see Managing Tools in the Toolbox.