MSExchange Store Driver 1011

This article provides an explanation and possible resolutions for a specific Exchange event. If you don't find what you’re looking for here, try searching Exchange 2010 Help.

Details

Explanation

This Operations Manager alert indicates that the store driver encountered a poison message. The store driver encountered poison message when it tried to deliver a message item.

The store driver is a software component of the Hub Transport Server that delivers inbound messages to Microsoft Exchange stores, the databases that contain public folder stores and mailbox stores. The store driver also retrieves messages from a user's outbox, and submits them for delivery.

User Action

To resolve this alert, follow one or more of these steps:

• If event 1011 is logged, use the Exchange message tracking feature to try to determine the root cause of this warning. For example, search the message tracking log files for messages delivered to the mailbox specified in the event description. For information about tracking messages, see Configure Message Tracking.

  In addition, poison messages can be resubmitted or exported. For more information about how to troubleshoot messages, see Managing Transport Queues.

For More Information

If you are not already doing so, consider running the Exchange tools, which have been created to help you analyze and troubleshoot your Exchange environment. These tools can help make sure that your configuration aligns with Microsoft best practices. They can also help you identify and resolve performance issues and improve mail flow. To run these tools, go to the Toolbox node of the Exchange Management Console. To learn more about these tools, see Managing Tools in the Toolbox.