MSExchange OWA 37

  • Article

 

This article provides an explanation and possible resolutions for a specific Exchange event. If you don't find what you’re looking for here, try searching Exchange 2010 Help.

Details

Product Name

Exchange

Product Version

14.0

Event ID

37

Category

Configuration

Symbolic Name

PrimarySmtpAddressUnavailable

Message Text

The sign-in to Outlook Web App failed. The Active Directory profile for "%1" doesn't have a primary SMTP address.%n%nThis may have happened because the user's account wasn't created using the Exchange Management Console or the Exchange command-line tools. %n%nThe following Exchange Management Shell steps provide one way of correcting the most common cause of the problem. %n%n %n%n Get-User "%2" | Disable-Mailbox. %n%nGet-User "%3" | Enable-Mailbox %n%nAt the prompt, enter the mailbox database name (normally "Mailbox Store").

Explanation

This Error event indicates that the user referenced in the event description could not log on to their mailbox using Microsoft Office Outlook Web App because their mailbox does not have a primary Simple Mail Transfer Protocol (SMTP) address. Each user can have one or more SMTP addresses, but one of these addresses must be the primary address. The primary SMTP address displays in bold in the Exchange Management Console. This event may occur if the user mailbox was not created by using the Exchange Management Console or the Exchange Management Shell.

User Action

To resolve this error, follow these steps:

  1. Disable the mailbox for the user.

  2. Create a new mailbox for the user.

You can perform these procedures by using the Exchange Management Console or the Exchange Management Shell.

For information about how to disable a mailbox, see Disable a Mailbox.

For information about how to create a mailbox, see Create a Mailbox.

For More Information

If you are not already doing so, consider running the Exchange tools, which have been created to help you analyze and troubleshoot your Exchange environment. These tools can help make sure that your configuration aligns with Microsoft best practices. They can also help you identify and resolve performance issues and improve mail flow. To run these tools, go to the Toolbox node of the Exchange Management Console. To learn more about these tools, see Managing Tools in the Toolbox.