MSExchangeSA 9373

  • Article

 

This article provides an explanation and possible resolutions for a specific Exchange event. If you don't find what you’re looking for here, try searching Exchange 2010 Help.

Details

Product Name

Exchange

Product Version

14.0

Event ID

9373

Category

Error

Symbolic Name

evtOALFileChangedOnShare

Message Text

OABGen detected that the file '%1' is corrupted or missing. This indicates data tampering or disk problems. Restore files in this folder from the recent backup or clean up folder content and force a full OAB generation. %n- %2

Explanation

This Error event indicates that one or more version 4 offline address book (OAB) files are corrupted or missing. Microsoft Outlook clients cannot download the updated files.

User Action

To resolve this Error event, do one or more of the following:

  • If daily backups are available, restore the content of the OABGen folder to the <ExchangeInstallDir>\ExchangeOAB\<OAB GUID> folder (where <ExchangeInstallDir> is the Exchange 2010 installation directory and <OAB GUID> is the name of the OABGen folder).

  • If the corrupted OAB item is enabled for public folder distribution and the data has been published to public folders before the OAB item was corrupted, you can delete the contents of the OABGen folder from the <ExchangeInstallDir>\ExchangeOAB\<OAB GUID> folder and rebuild the OAB files by updating the OAB. For more information about how to update the OAB, see Update the Offline Address Book.

  • If neither daily backups nor public folder distribution is enabled, delete the contents of the OABGen folder from <ExchangeInstallDir>\ExchangeOAB\<OAB GUID>, and then rebuild the OAB files by running the following Exchange Management Shell command:

    Update-OfflineAddressBook <OABGuid>

    Important

    This command will cause a full OAB download by all clients. A full OAB download can cause considerable network traffic between Client Access servers and clients.

For More Information

If you are not already doing so, consider running the Exchange tools, which have been created to help you analyze and troubleshoot your Exchange environment. These tools can help make sure that your configuration aligns with Microsoft best practices. They can also help you identify and resolve performance issues and improve mail flow. To run these tools, go to the Toolbox node of the Exchange Management Console. To learn more about these tools, see Managing Tools in the Toolbox.