MSExchangeSA 9397
This article provides an explanation and possible resolutions for a specific Exchange event. If you don't find what you’re looking for here, try searching Exchange 2010 Help.
Details
Product Name |
Exchange |
Product Version |
14.0 |
Event ID |
9397 |
Category |
Error |
Symbolic Name |
evtOALCannotReadCMSName |
Message Text |
OALGen failed to retrieve the CMS name. OAB generation will not be performed. |
Explanation
This Error event indicates that offline address book (OAB) generation failed to retrieve the cluster name for the clustered Mailbox server.
User Action
To resolve this error, check your cluster configuration. For more information about troubleshooting cluster configurations, see Troubleshooting High Availability Configurations.
For More Information
If you are not already doing so, consider running the Exchange tools, which have been created to help you analyze and troubleshoot your Exchange environment. These tools can help make sure that your configuration aligns with Microsoft best practices. They can also help you identify and resolve performance issues and improve mail flow. To run these tools, go to the Toolbox node of the Exchange Management Console. To learn more about these tools, see Managing Tools in the Toolbox.