MSExchangeTransport 5009

  • Article

 

This article provides an explanation and possible resolutions for a specific Exchange event. If you don't find what you’re looking for here, try searching Exchange 2010 Help.

Details

Product Name

Exchange

Product Version

14.0

Event ID

5009

Event Source

MSExchangeTransport

Category

Routing

Symbolic Name

RoutingNoPfTreeMdbRoute

Message Text

Microsoft Exchange cannot find the route to mailbox database %1 for public folder hierarchy %2 in routing tables with timestamp %3.

Explanation

This Warning event indicates that the Microsoft Exchange Server 2010 transport routing engine can't find the route to the specified Mailbox server for the specified public folder hierarchy. Therefore, routing is unable to deliver messages to the public folder hierarchy located in this store.

User Action

To resolve this error do one or more of the following:

  • Take no action. The messages will be routed to the Unreachable queue and delivery will be retried when routing configuration changes.

  • Review the Application log and System log on your Exchange 2010 servers for related events. For example, events that occur immediately before and after this event may provide more information about the root cause of this error.

  • Resolve your issue by using self-support options, assisted support options, and other resources. You can access these resources from the Exchange Server Solutions Center. From this page, click Self-Support Options in the navigation pane to use self-help options. Self-help options include searching the Microsoft Knowledge Base, posting a question at the Exchange Server forums, and other methods. Alternatively, in the navigation pane, you can click Assisted Support Options to contact a Microsoft support professional. Because your organization may have a specific procedure for directly contacting Microsoft Product Support Services, be sure to review your organization's guidelines first.

For More Information

If you are not already doing so, consider running the Exchange tools, which have been created to help you analyze and troubleshoot your Exchange environment. These tools can help make sure that your configuration aligns with Microsoft best practices. They can also help you identify and resolve performance issues and improve mail flow. To run these tools, go to the Toolbox node of the Exchange Management Console. To learn more about these tools, see Managing Tools in the Toolbox.