MSExchangeSA 9375

  • Article

 

This article provides an explanation and possible resolutions for a specific Exchange event. If you don't find what you’re looking for here, try searching Exchange 2010 Help.

Details

Product Name

Exchange

Product Version

14.0

Event ID

9375

Category

Error

Symbolic Name

evtOALInvalidDirName

Message Text

OABGen failed to create the '%1' directory. The directory name is invalid. The offline address book name cannot be a device name ('prn', 'aux', etc). The offline address book is not going to be published. %n- %2

Explanation

This Error event indicates that the offline address book (OAB) generation failed to create the directory for the OAB files (ExchangeOAB). The path to the ExchangeOAB share may be too long. It should not exceed 249 characters, and directory names cannot include the following symbols: \ / // : ? " < > |

User Action

To resolve this error, do one or more of the following:

Warning

Incorrectly editing the registry can cause serious problems that may require you to reinstall your operating system. Problems resulting from editing the registry incorrectly may not be able to be resolved. Before editing the registry, back up any valuable data.

  • Make sure the OABDropFolderLocation value in the registry is not pointing to a nonexistent location, the path is shorter than 249 characters, and the directory names do not include the following symbols: \ / // : ? " < > |

  • If the OABDropFolderLocation value in the registry does not exist or if the path exceeds 249 characters, create an empty directory in an alternative location and store the path to it in the following registry value:

    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\MSExchangeSA\Parameters\OAB Folder Location

  • Restart the Microsoft Exchange System Attendant service (MSExchangeSA).

  • Review the Application log for related events. For example, events that occur immediately before and after this event may provide more information about the root cause of this error.

For More Information

If you are not already doing so, consider running the Exchange tools, which have been created to help you analyze and troubleshoot your Exchange environment. These tools can help make sure that your configuration aligns with Microsoft best practices. They can also help you identify and resolve performance issues and improve mail flow. To run these tools, go to the Toolbox node of the Exchange Management Console. To learn more about these tools, see Managing Tools in the Toolbox.