MSExchange OWA 5

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This article provides an explanation and possible resolutions for a specific Exchange event. If you don't find what you’re looking for here, try searching Exchange 2010 Help.

Details

Product Name

Exchange

Product Version

14.0

Event ID

5

Category

FormsRegistry

Symbolic Name

FormsRegistryExpectedElement

Message Text

Outlook Web App couldn't initialize.%n%nInvalid forms registry file %1 Line number = %2 Position = %3. Expected element = %4.%n%nThe forms registry is a critical component of Outlook Web App. If this error isn't addressed, users might not be able to access Outlook Web App. The Help and Support Center provides information about troubleshooting the forms registry.

Explanation

This Error event indicates that the specified forms registry has an element that is unexpected or not valid.

User Action

To resolve this error, do one or more of the following:

  • Open the specified registry and correct the element that is unexpected or not valid.

  • Contact a Microsoft Support professional to resolve this issue. To contact a Microsoft Support professional, visit the Exchange Server Solutions Center. In the navigation pane, click Assisted Support Options and use one of the assisted support options to contact a Microsoft Support professional. Because your organization may have a specific procedure for directly contacting Microsoft Product Support Services, be sure to review your organization's guidelines first.

Explanation

Event 14

This Error event indicates that the value given for the ClientControl element in the specified forms registry is not valid.

User Action

To resolve this error, do one or more of the following:

  • Open the specified forms registry and correct the value.

  • Contact a Microsoft Support professional to resolve this issue. To contact a Microsoft Support professional, visit the Exchange Server Solutions Center. In the navigation pane, click Assisted Support Options and use one of the assisted support options to contact a Microsoft Support professional. Because your organization may have a specific procedure for directly contacting Microsoft Product Support Services, be sure to review your organization's guidelines first.

For More Information

If you are not already doing so, consider running the Exchange tools, which have been created to help you analyze and troubleshoot your Exchange environment. These tools can help make sure that your configuration aligns with Microsoft best practices. They can also help you identify and resolve performance issues and improve mail flow. To run these tools, go to the Toolbox node of the Exchange Management Console. To learn more about these tools, see Managing Tools in the Toolbox.