MSExchangeSA 9002

  • Article

 

This article provides an explanation and possible resolutions for a specific Exchange event. If you don't find what you’re looking for here, try searching Exchange 2010 Help.

Details

Product Name

Exchange

Product Version

14.0

Event ID

9002

Category

Error

Symbolic Name

evtABVDGErrorStarted

Message Text

The ABV DG service failed to start, error '%1'.

Explanation

This alert indicates that a dynamic link library file (.dll), which is one of the .dll files loaded by the Microsoft Exchange System Attendant service during startup, is either corrupted or not present. This event indicates that the internal Recipient Update Service in the Microsoft Exchange System Attendant service failed to start. The Recipient Update Service is a component of the Microsoft Exchange System Attendant, and the code for the Recipient Update Service is in the ABV_DG.DLL file. When the Microsoft Exchange System Attendant starts, it loads several .dll files, and one of them is the ABV_DG.dll file. A failure to load the file and initiate the Recipient Update Service can result in this event.

Note

The Recipient Update Service is only required in organizations that contain both Exchange 2010 and Exchange 2003 servers. To learn more about running Exchange 2010 in a mixed environment, see Exchange 2003 - Planning Roadmap for Upgrade and Coexistence.

User Action

To resolve this alert, do one or more of the following:

  • Make sure that the ABV_DG.dll file is present in the location where the Exchange server is installed. This is typically the <Install Drive>:\Program Files\Microsoft\Exchange Server\Bin folder.

  • If the file is present, make sure that the file version is the same as the installed Exchange version.

  • Resolve your issue by using self-support options, assisted support options, and other resources. You can access these resources from the Exchange Server Solutions Center. From this page, click Self-Support Options in the navigation pane to use self-help options. Self-help options include searching the Microsoft Knowledge Base, posting a question at the Exchange Server forums, and other methods. Alternatively, in the navigation pane, you can click Assisted Support Options to contact a Microsoft support professional. Because your organization may have a specific procedure for directly contacting Microsoft Product Support Services, be sure to review your organization's guidelines first.

For More Information

If you are not already doing so, consider running the Exchange tools, which have been created to help you analyze and troubleshoot your Exchange environment. These tools can help make sure that your configuration aligns with Microsoft best practices. They can also help you identify and resolve performance issues and improve mail flow. To run these tools, go to the Toolbox node of the Exchange Management Console. To learn more about these tools, see Managing Tools in the Toolbox.