MSExchangeIS 9643
This article provides an explanation and possible resolutions for a specific Exchange event. If you don't find what you’re looking for here, try searching Exchange 2010 Help.
Details
Product Name |
Exchange |
Product Version |
14.0 |
Event ID |
9643 |
Category |
Informational |
Symbolic Name |
msgidShowCallInfo |
Message Text |
Process termination function %1 was called by a function in module %2; some parameters and their values were %3. A significant section of the call stack is in the data section. |
Explanation
This Error event indicates that the Exchange Information store has stopped responding. This problem typically occurs when third-party antivirus or monitoring software is installed on the computer that is running Microsoft Exchange Server 2010.
User Action
To resolve the issue, do one or more of the following:
Stop and restart the Exchange Information Store service from the Windows Services snap-in.
Remove or disable any third-party antivirus or monitoring software on the computer that is running Microsoft Exchange 2010.
Look for related ESE events in the Application log. The related ESE events provide detailed error information to help you resolve this problem.
If the issue persists, contact Microsoft Customer Support Services. For information about how to contact support, visit Microsoft Help and Support.