MSExchange ADAccess 2098

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Although there is as yet no supplementary content specifically written to help resolve this Exchange 2010 event, here are some recommended next steps to learn more about this alert:

• Review the Application log and System log on your Exchange 2010 servers for related events. For example, events that occur immediately before and after this event may provide more information about the root cause of this error.

• Research your issue by using self-support options. From the navigation pane of the Exchange Server Solutions Center page, click Self Support Options to use the following and other self-help options:

  • Search the Microsoft Knowledge Base. For example, search the Knowledge Base for the Event Source and event ID you are getting, as well as any other key words in the text of the event message.

  • Search the Exchange 2010 Forum. You can also post a question there.

  • Search the Exchange Server Community Web site.

• Research your issue by using other resources. From the navigation pane at the Exchange Server Solutions Center page, click Key Resources to learn about other resources.

• Resolve your issue by using assisted support options. From the Exchange Server Solutions Center page, click Assisted Support Options to contact a Microsoft support professional. Because your organization may have a specific procedure for directly contacting Microsoft Technical Support, be sure to reviewing your organization's guidelines first. If you do contact support, have the event ID information available. Also, if possible, be prepared to send your application and system logs to the support professional.

Details

Explanation

This Warning event indicates that a read or write lock to DSAccess cache was cleared. The lock is specified in the event description. DSAccess cache write-read locks are cleared when a process does not release the lock for a prolonged period. This can occur if the process stops responding or terminates unexpectedly.

Note   This event is logged when the diagnostic logging level on the General counter of MSExchangeADAccess performance object is set to Low. For more information about how to increase diagnostic logging levels, see Changing Process Logging Levels.

User Action

No user action is required.

If this warning occurs frequently, contact Microsoft Product Support Services. For more information about how to contact support, visit the Microsoft Help and Support Web site.

Note   If you are not already doing so, consider running the Exchange tools, which have been created to help you analyze and troubleshoot your Exchange environment. These tools can help make sure that your configuration aligns with Microsoft best practices. They can also help you identify and resolve performance issues and improve mail flow. To run these tools, go to the Toolbox node of the Exchange Management Console. To learn more about these tools, see Managing Tools in the Toolbox.