MSExchangeSA 9315

  • Article

 

This article provides an explanation and possible resolutions for a specific Exchange event. If you don't find what you’re looking for here, try searching Exchange 2010 Help.

Details

Product Name

Exchange

Product Version

14.0

Event ID

9315

Category

Error

Symbolic Name

evtBadMapi

Message Text

Exchange detected that "%1" is not the correct version required to run Exchange System Manager or Exchange Server 2003. This may cause failures in Exchange System Manager, affect availability of your server, or both. For more information, see Microsoft Knowledge Base article https://support.microsoft.com/kb/266418.

Explanation

This Error event indicates Microsoft Exchange does not support installing Microsoft Outlook 2000 or earlier and Microsoft Exchange Server 2007 (including Exchange System Manager) on the same computer.

User Action

To resolve this error, do one or more of the following:

  • Install Exchange 2007 on another computer.

  • Remove any versions of Outlook 2000 or earlier from the computer before you install Exchange 2007.

  • If you are having difficulty resolving the issue, contact Microsoft Product Support. For information, visit the Contact Us page of the Microsoft Help and Support Web site.

For more information about Outlook and Exchange compatibility, see Outlook and Exchange Server Compatibility.

For More Information

If you are not already doing so, consider running the Exchange tools, which have been created to help you analyze and troubleshoot your Exchange environment. These tools can help make sure that your configuration aligns with Microsoft best practices. They can also help you identify and resolve performance issues and improve mail flow. To run these tools, go to the Toolbox node of the Exchange Management Console. To learn more about these tools, see Managing Tools in the Toolbox.