MSExchangeTransport 10005

  • Article

 

This article provides an explanation and possible resolutions for a specific Exchange event. If you don't find what you’re looking for here, try searching Exchange 2010 Help.

Details

Product Name

Exchange

Product Version

14.0

Event ID

10005

Event Source

MSExchangeTransport

Category

PoisonMessage

Symbolic Name

PoisonMessageLoadFailedRegistryAccessDenied

Message Text

The transport process couldn't load poison message information from the registry. Access to the registry failed with the following error: %1

Explanation

This Error event indicates the Microsoft Exchange Transport service could not load poison message information from the registry on the Hub Transport server or Edge Transport server.

Poison message information is stored in the registry at HKEY_LOCAL_MACHINE\Software\Microsoft\ExchangeServer\V14\Transport\PoisonMessage.

This error may be encountered due to a permissions issue. By default, the following permissions are granted to this registry key and all sub-keys:

  • Administrators: Full Control

  • System: Full Control

  • Network Service: Full Control

These permissions are usually inherited from the registry key HKEY_LOCAL_MACHINE\Software\Microsoft\ExchangeServer\V14\Transport\.

User Action

To resolve this error, verify the following permissions are granted to the registry key HKEY_LOCAL_MACHINE\Software\Microsoft\ExchangeServer\V14\Transport\PoisonMessage:

  • Administrators: Full Control

  • System: Full Control

  • Network Service: Full Control

Resolve your issue by using self-support options, assisted support options, and other resources. You can access these resources from the Exchange Server Solutions Center. From this page, click Self-Support Options in the navigation pane to use self-help options. Self-help options include searching the Microsoft Knowledge Base, posting a question at the Exchange Server forums, and other methods. Alternatively, in the navigation pane, you can click Assisted Support Options to contact a Microsoft support professional. Because your organization may have a specific procedure for directly contacting Microsoft Product Support Services, be sure to review your organization's guidelines first.

For More Information

If you are not already doing so, consider running the Exchange tools, which have been created to help you analyze and troubleshoot your Exchange environment. These tools can help make sure that your configuration aligns with Microsoft best practices. They can also help you identify and resolve performance issues and improve mail flow. To run these tools, go to the Toolbox node of the Exchange Management Console. To learn more about these tools, see Managing Tools in the Toolbox.