MSExchangeIS 5000

This article provides an explanation and possible resolutions for a specific Exchange event. If you don't find what you’re looking for here, try searching Exchange 2010 Help.

Details

Explanation

This Error event indicates that the Microsoft Exchange Information Store service could not be initialized. Other related events may provide more specific information.

If the error code that is listed in the event description is included in one of the following Microsoft Exchange Analyzer articles, review that article.

• MSExchangeIS 5000 (0x3f5): Invalid Service Account Configured for the Information Store Service

• MSExchangeIS 5000 (0x80004005): Cannot Mount Database Because of Incorrect Service Account or Missing SeSecurityPrivilege Permissions or Incorrect Group Membership

• MSExchangeIS 5000 (0x8004010f): Cannot Mount Database Because of Incorrect Permissions or Invalid Characters in the Organization Name

• MSExchangeIS 5000 (0x80040154): Missing or Corrupted SMTP Service Extensions

• MSExchangeIS 5000 (0xc004038a): Cannot Mount Database Because of Incorrect Permissions or Deleted Routing Group

User Action

To resolve this problem, do one of the following:

• Restart the Information Store service on the Exchange server on which the problem occurs.

• Review the Application log and System log on your Exchange 2010 servers for related events. For example, events that occur immediately before and after this event may provide more information about the root cause of this error.

• Review Operations Manager for detailed information about the cause of this problem. For more information, see the "Introduction" section in this article.

• Resolve your issue by using self-support options, assisted support options, and other resources. You can access these resources from the Exchange Server Solutions Center. From this page, click Self-Support Options in the navigation pane to use self-help options. Self-help options include searching the Microsoft Knowledge Base, posting a question at the Exchange Server forums, and other methods. Alternatively, in the navigation pane, you can click Assisted Support Options to contact a Microsoft support professional. Because your organization may have a specific procedure for directly contacting Microsoft Product Support Services, be sure to review your organization's guidelines first.

For More Information

If you are not already doing so, consider running the Exchange tools, which have been created to help you analyze and troubleshoot your Exchange environment. These tools can help make sure that your configuration aligns with Microsoft best practices. They can also help you identify and resolve performance issues and improve mail flow. To run these tools, go to the Toolbox node of the Exchange Management Console. To learn more about these tools, see Managing Tools in the Toolbox.