MSExchangeTransport 5008

  • Article

 

This article provides an explanation and possible resolutions for a specific Exchange event. If you don't find what you’re looking for here, try searching Exchange 2010 Help.

Details

Product Name

Exchange

Product Version

14.0

Event ID

5008

Event Source

MSExchangeTransport

Category

Routing

Symbolic Name

RoutingNoRouteToServer

Message Text

The topology does not contain any route to server %1 in Active Directory site %2 in routing tables with timestamp %3. Recipients will not be routed to this server.

Explanation

This Error event indicates that the Microsoft Exchange Server 2010 transport routing engine can't find a route to the specified Exchange server in the specified Active Directory site. Therefore, routing is unable to deliver messages to this server. This error may be caused by replication latency. This error can also occur if there are no Hub Transport servers configured in the specified Active Directory site.

User Action

To resolve this error, do one or more of the following:

  • Verify that the specified Active Directory site is included in at least one IP site link.

  • If the specified Active Directory site was recently created, this error may be caused by Active Directory replication latency. Because no route is available, the messages will be delivered to the Unreachable queue and resubmitted when routing configuration changes.

  • Verify that the Active Directory site that is specified in the error message text contains at least one Hub Transport server.

  • Review the Application log and System log on your Exchange 2010 servers for related events. For example, events that occur immediately before and after this event may provide more information about the root cause of this error.

  • Resolve your issue by using self-support options, assisted support options, and other resources. You can access these resources from the Exchange Server Solutions Center. From this page, click Self-Support Options in the navigation pane to use self-help options. Self-help options include searching the Microsoft Knowledge Base, posting a question at the Exchange Server forums, and other methods. Alternatively, in the navigation pane, you can click Assisted Support Options to contact a Microsoft support professional. Because your organization may have a specific procedure for directly contacting Microsoft Product Support Services, be sure to review your organization's guidelines first.

For More Information

If you are not already doing so, consider running the Exchange tools, which have been created to help you analyze and troubleshoot your Exchange environment. These tools can help make sure that your configuration aligns with Microsoft best practices. They can also help you identify and resolve performance issues and improve mail flow. To run these tools, go to the Toolbox node of the Exchange Management Console. To learn more about these tools, see Managing Tools in the Toolbox.