MSExchangeSA 9396

  • Article

 

This article provides an explanation and possible resolutions for a specific Exchange event. If you don't find what you’re looking for here, try searching Exchange 2010 Help.

Details

Product Name

Exchange

Product Version

14.0

Event ID

9396

Category

Error

Symbolic Name

evtOALSCCSharedLocationNotFound

Message Text

OALGen is running on an SCC cluster node which does not have the registry value '%1\%2\%3' or it is set to a non-existing path. OAB generation will not be performed.

Explanation

This Error event indicates that the registry value HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\MSExchangeSA\Parameters\{ClusterMailboxServerName}\OabDropFolderLocation is missing or is set to a nonexistent path.

User Action

To resolve this error, do one or more of the following:

  • Make sure that all single copy cluster nodes are running a released version of Microsoft Exchange Server 2007. For more information about managing single copy clusters, see Managing Single Copy Clusters.

  • Make sure that all shared storage is online.

For More Information

If you are not already doing so, consider running the Exchange tools, which have been created to help you analyze and troubleshoot your Exchange environment. These tools can help make sure that your configuration aligns with Microsoft best practices. They can also help you identify and resolve performance issues and improve mail flow. To run these tools, go to the Toolbox node of the Exchange Management Console. To learn more about these tools, see Managing Tools in the Toolbox.