Enable Quality of Experience in Lync Server 2013


Topic Last Modified: 2013-02-23

Quality of Experience (QoE) records numeric data that indicates the media quality and information about participants, device names, drivers, IP addresses, and endpoint types involved in calls and sessions. For details, see Planning for monitoring in Lync Server 2013 in the Planning documentation.

Use the following procedure to enable QoE for your whole organization or each site in your organization.

To enable QoE, you must first configure monitoring and a monitoring back-end database. For details, see Deploying monitoring in Lync Server 2013.

  1. From a user account that is a member of the RTCUniversalServerAdmins group (or has equivalent user rights), or assigned to the CsServerAdministrator or CsAdministrator role, log on to any computer that is in the network in which you deployed Lync Server 2013.

  2. Open a browser window, and then enter the Admin URL to open the Lync Server Control Panel. For details about the different methods you can use to start Lync Server Control Panel, see Open Lync Server 2013 administrative tools.

  3. In the left navigation bar, click Monitoring and Archiving, and then click Quality of Experience Data.

  4. On the Quality of Experience Data page, click the appropriate collection from the table, click Action, and then click Enable QoE.

You can enable QoE by using Windows PowerShell and the Set-CsQoEConfiguration cmdlet. You can run this cmdlet either from the Lync Server 2013 Management Shell or from a remote session of Windows PowerShell. For details about using remote Windows PowerShell to connect to Lync Server, see the Lync Server Windows PowerShell blog article "Quick Start: Managing Microsoft Lync Server 2010 Using Remote PowerShell" at http://go.microsoft.com/fwlink/p/?linkId=255876.

  • To enable QoE, set the EnableQoE parameter to True ($True).

    Set-CsQoEConfiguration -Identity "site:Redmond" -EnableQoE $True

  • To disable QoE, set the EnableQoE parameter to False ($False). This does not uninstall monitoring. It pauses the collection and storage of QoE data.

    Set-CsQoEConfiguration -Identity "site:Redmond" -EnableQoE $False

  • This command enables QoE for all the QoE configuration settings currently in use in your organization.

    Get-CsQoEConfiguration | Set-CsQoEConfiguration "site:Redmond" -EnableQoE $True

For details, see Set-CsQoEConfiguration.