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Making and Receiving Lync Calls

Lync Server 2010

Topic Last Modified: 2012-10-18

Common issues and tasks related to making and receiving calls in Microsoft Lync 2010 are listed in the following table. Issues are problems that require troubleshooting. If a user needs help troubleshooting a common issue, click the issue to learn how to resolve it. To help a user perform a common task, click the URL next to the task to see the related how-to topic at the Lync Help and How-to website.

To troubleshoot audio issues, such as speakers or a microphone that are not working or poor sound quality, see Audio and Video. To learn how to record calls, see Recording and Playback. For issues related to using the Response Group application to make and receive calls, see Response Groups.


Common issues Common tasks

Caller Name Incorrect

Find the Right Person at http://go.microsoft.com/fwlink/p/?LinkId=212072

Contacts Search Unavailable for Remote Call Control Users

Place a Voice Call at http://go.microsoft.com/fwlink/p/?LinkId=212073

Error Message When Making a Call

Start a Video Call at http://go.microsoft.com/fwlink/p/?LinkId=212092

Phone Number on a Webpage Not Detected

Add Video to an Existing Conversation at http://go.microsoft.com/fwlink/p/?LinkId=212093

Remote Call Control Features Not Working

Use the Call Controls (end calls, transfer calls, and put calls on hold) at http://go.microsoft.com/fwlink/p/?LinkId=212075

Set Up Voice Mail through Lync 2010 at http://go.microsoft.com/fwlink/p/?LinkId=212081

View and Listen to Voice Mail in Lync 2010 at http://go.microsoft.com/fwlink/p/?LinkId=212082

Change Your Greeting at http://go.microsoft.com/fwlink/p/?LinkId=212084

Call Your Voice Mail from Lync 2010 at http://go.microsoft.com/fwlink/p/?LinkId=212085

Call a Contact’s Voice Mail Directly at http://go.microsoft.com/fwlink/p/?LinkId=212086

Specify the Delay before Calls Go to Voice Mail at http://go.microsoft.com/fwlink/p/?LinkId=212087

Start a Conference Call at http://go.microsoft.com/fwlink/p/?LinkId=212088

Add Another Person to the Call at http://go.microsoft.com/fwlink/p/?LinkId=212089

Add Audio to an IM Conversation at http://go.microsoft.com/fwlink/p/?LinkId=212090

Use the Dial Pad at http://go.microsoft.com/fwlink/p/?LinkId=212094

Text Telephone (TTY) Mode at http://go.microsoft.com/fwlink/p/?LinkId=212095

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