Presence and Instant Messaging

 

Topic Last Modified: 2012-10-18

Common issues and tasks related to presence and instant messaging (IM) in Microsoft Lync 2010 are listed in the following table. Issues are problems that require troubleshooting. If a user needs help troubleshooting a common issue, click the issue to learn how to resolve it. To help a user perform a common task, click the URL next to the task to see the related how-to topic at the Lync Help and How-to website.

For issues and tasks about using IM for sharing, see Sharing.

Common issues Common tasks

Agent Unable to Add IM to an Anonymous Response Group Conversation

Change Your Presence Status at https://go.microsoft.com/fwlink/p/?LinkId=212055

Status Is Presence Unknown

Set Your Location at https://go.microsoft.com/fwlink/p/?LinkId=212056

Hide Your Location from Contacts at https://go.microsoft.com/fwlink/p/?LinkId=212057

Let People Know What You’re Up To at https://go.microsoft.com/fwlink/p/?LinkId=212059

Enable Privacy Mode at https://go.microsoft.com/fwlink/p/?LinkId=212060

Create and Send an Instant Message at https://go.microsoft.com/fwlink/p/?LinkId=212061

Invite Another Contact to a Conversation at https://go.microsoft.com/fwlink/p/?LinkId=212062

Accept a New Instant Message at https://go.microsoft.com/fwlink/p/?LinkId=212063

Ignore a New Instant Message at https://go.microsoft.com/fwlink/p/?LinkId=212064

Respond to an Instant Message with a Voice Call at https://go.microsoft.com/fwlink/p/?LinkId=212066

Open the Conversation History Folder from Lync 2010 at https://go.microsoft.com/fwlink/p/?LinkId=212067

Find a Previous Conversation with a Specific Contact at https://go.microsoft.com/fwlink/p/?LinkId=212068

Find a Recent or Missed Conversation at https://go.microsoft.com/fwlink/p/?LinkId=212069

Switch Between Conversations at https://go.microsoft.com/fwlink/p/?LinkId=212070