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Presence and Instant Messaging

Lync Server 2010

Topic Last Modified: 2012-10-18

Common issues and tasks related to presence and instant messaging (IM) in Microsoft Lync 2010 are listed in the following table. Issues are problems that require troubleshooting. If a user needs help troubleshooting a common issue, click the issue to learn how to resolve it. To help a user perform a common task, click the URL next to the task to see the related how-to topic at the Lync Help and How-to website.

For issues and tasks about using IM for sharing, see Sharing.


Common issues Common tasks

Agent Unable to Add IM to an Anonymous Response Group Conversation

Change Your Presence Status at http://go.microsoft.com/fwlink/p/?LinkId=212055

Status Is Presence Unknown

Set Your Location at http://go.microsoft.com/fwlink/p/?LinkId=212056

Hide Your Location from Contacts at http://go.microsoft.com/fwlink/p/?LinkId=212057

Let People Know What You’re Up To at http://go.microsoft.com/fwlink/p/?LinkId=212059

Enable Privacy Mode at http://go.microsoft.com/fwlink/p/?LinkId=212060

Create and Send an Instant Message at http://go.microsoft.com/fwlink/p/?LinkId=212061

Invite Another Contact to a Conversation at http://go.microsoft.com/fwlink/p/?LinkId=212062

Accept a New Instant Message at http://go.microsoft.com/fwlink/p/?LinkId=212063

Ignore a New Instant Message at http://go.microsoft.com/fwlink/p/?LinkId=212064

Respond to an Instant Message with a Voice Call at http://go.microsoft.com/fwlink/p/?LinkId=212066

Open the Conversation History Folder from Lync 2010 at http://go.microsoft.com/fwlink/p/?LinkId=212067

Find a Previous Conversation with a Specific Contact at http://go.microsoft.com/fwlink/p/?LinkId=212068

Find a Recent or Missed Conversation at http://go.microsoft.com/fwlink/p/?LinkId=212069

Switch Between Conversations at http://go.microsoft.com/fwlink/p/?LinkId=212070

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