Prioritize service orders [AX 2012]

Updated: October 20, 2012

Applies To: Microsoft Dynamics AX 2012 R3, Microsoft Dynamics AX 2012 R2, Microsoft Dynamics AX 2012 Feature Pack, Microsoft Dynamics AX 2012

  1. Click Service management > Periodic > Dispatch board.

  2. Click Advanced to display the Gantt chart at the top of the form and the tabs in the lower pane.

  3. Expand each dispatch team list.

  4. Select the color-coded graphic that represents a service activity.

  5. On the All tab, Team tab, Undispatched tab, or Related tab, change the selection in the Priority field.

  6. Click Save.

Announcements: To see known issues and recent fixes, use Issue search in Microsoft Dynamics Lifecycle Services (LCS).