Cancel a return order [AX 2012]

Updated: October 12, 2012

Applies To: Microsoft Dynamics AX 2012 R3, Microsoft Dynamics AX 2012 R2, Microsoft Dynamics AX 2012 Feature Pack, Microsoft Dynamics AX 2012

You can cancel a return order, instead of deleting it, when you want to save a record of the planned return.


Only return orders that have a Created status can be canceled. Return orders with an Open or Closed status cannot be canceled.

  1. Click Sales and marketing > Common > Return orders > All return orders.


    Click Sales and marketing > Common > Return orders > Created return orders.

  2. Select the return order to cancel.

  3. Click Cancel order.

Announcements: To see known issues and recent fixes, use Issue search in Microsoft Dynamics Lifecycle Services (LCS).