View undispatched service orders [AX 2012]

Updated: July 28, 2014

Applies To: Microsoft Dynamics AX 2012 R3, Microsoft Dynamics AX 2012 R2, Microsoft Dynamics AX 2012 Feature Pack, Microsoft Dynamics AX 2012

This topic describes how to view activities in a service order that don’t have a worker assigned to them from a dispatch team.

  1. Click Service management > Periodic > Dispatch board.

  2. In the Dispatch board window, enter the start date and end date for the period to view dispatch activity for.

  3. Optional: Select whether to include closed activities and related teams in the results.

  4. Click OK to view the results.


    In the Dispatch board form, the Advanced view is automatically displayed. In this view, the Gantt chart at the top of the page and the tabs at the bottom of the page are displayed. Click Simple to display only the Gantt chart.

  5. To view a list of service orders that don’t have a dispatch team assigned, click the Undispatched tab.

Announcements: To see known issues and recent fixes, use Issue search in Microsoft Dynamics Lifecycle Services (LCS).