View the start time and duration of a service order
Important
This content is archived and is not being updated. For the latest documentation, see Microsoft Dynamics 365 product documentation. For the latest release plans, see Dynamics 365 and Microsoft Power Platform release plans.
Applies To: Microsoft Dynamics AX 2012 R3, Microsoft Dynamics AX 2012 R2, Microsoft Dynamics AX 2012 Feature Pack, Microsoft Dynamics AX 2012
You can view when the work on the service order was started and when the service order is going to be completed.
You can also view when the time recording for a service order was started and stopped. When a service order is stopped, the time at which the service order must be completed is postponed.
View the start time for a service order
Click Service management > Common > Service orders > Service orders. Select and double-click an order to open the details form.
On the General tab, view the time that the work was started for a service order in the Start time field.
View the time remaining to complete a service order
Click Service management > Common > Service orders > Service orders. Select and double-click an order to open the details form.
On the General tab, view the time remaining to complete a service order in the Latest completion time field.
View the start time and stop time recording entries for a service order
Click Service management > Common > Service orders > Service orders. Select and double-click an order to open the details form.
On the Action Pane, click the Dispatch tab > Time recording to open the SLA time recording form and view the time recording entries for the service order.