View the status of service orders [AX 2012]

Updated: October 19, 2012

Applies To: Microsoft Dynamics AX 2012 R3, Microsoft Dynamics AX 2012 R2, Microsoft Dynamics AX 2012 Feature Pack, Microsoft Dynamics AX 2012

You can use the Dispatch board form to view the status of service activities in service orders.

The form also provides tools to track the flow of service orders and includes additional details to help you evaluate the urgency of a service order, such the service agreement and service level agreement that it is associated with.

In order to help you quickly gauge the urgency of a service order, the Gantt chart supports the use of colors. Colors are used to distinguish the priority of a service call. By default, these colors are red for high priority, yellow for typical priority, and green for low priority.


You can change the colors on the Dispatching tab in the Service management parameters form.

Announcements: To see known issues and recent fixes, use Issue search in Microsoft Dynamics Lifecycle Services (LCS).