Set up disposition codes [AX 2012]

Updated: April 23, 2013

Applies To: Microsoft Dynamics AX 2012 R3, Microsoft Dynamics AX 2012 R2, Microsoft Dynamics AX 2012 Feature Pack, Microsoft Dynamics AX 2012

In Microsoft Dynamics AX, you can set up disposition codes to specify how to process an item that is returned by a customer. For example, create a disposition code named Repair and return to indicate that the returned item will be repaired and then returned to the customer. For more examples of disposition codes that are typically used for items that are returned by customers, see Specify how to dispose of returned items.

You can also set up a reason code to help explain why an item was returned. For more information about reason codes, see Set up return reason codes.

  1. Click Sales and marketing > Setup > Sales orders > Returns > Disposition codes.

  2. Click New or press CTRL+N to create a new disposition code.

  3. Enter a unique, descriptive name, select an action, and enter a description for the disposition code.

  4. If you want to associate any customer charges with this disposition code, click the Charges button to open the Set up charges form.

  5. If you want to define any external codes to match with the company's own disposition codes, click the External codes button to open the External codes form.

Announcements: To see known issues and recent fixes, use Issue search in Microsoft Dynamics Lifecycle Services (LCS).