View compliance with service level agreements [AX 2012]

Updated: November 27, 2010

Applies To: Microsoft Dynamics AX 2012 R3, Microsoft Dynamics AX 2012 R2, Microsoft Dynamics AX 2012 Feature Pack, Microsoft Dynamics AX 2012

  1. Click Service management > Common > Service orders > Service orders. Select a service order and double-click to open the details form for the order.

  2. On the General tab, in the Compliance field, view the percentage of time that was spent on the service order compared to the time frame specified in the service level agreement.

Tip Tip

If the value in the Compliance field is larger than 100, the time limit of the service level agreement has been exceeded.

Announcements: To see known issues and recent fixes, use Issue search in Microsoft Dynamics Lifecycle Services (LCS).