Set up dispatch teams [AX 2012]

Updated: July 28, 2014

Applies To: Microsoft Dynamics AX 2012 R3, Microsoft Dynamics AX 2012 R2, Microsoft Dynamics AX 2012 Feature Pack, Microsoft Dynamics AX 2012

This topic describes how to create a dispatch team. After you create a dispatch team, you can assign workers to the team. When you create a service order, you can then relate a member of a dispatch team to an activity in the service order.

  1. Click Service management > Setup > Dispatch teams.

  2. In the Dispatch teams form, click New to create a new team.

  3. In the Dispatch team field, enter a unique name for the dispatch team.

  4. In the Owner field, select the employee who is responsible for this team.


    You can select only employees in this field. You can’t select vendors.

  5. Optional: In the Description field, enter a brief description for this dispatch team.


You can assign a worker to this dispatch team in the Worker form. For more information about how to assign a worker to a dispatch team, see Dispatch workers (form).

Announcements: To see known issues and recent fixes, use Issue search in Microsoft Dynamics Lifecycle Services (LCS).