Fulfill service agreements overview [AX 2012]

Updated: March 30, 2011

Applies To: Microsoft Dynamics AX 2012 R3, Microsoft Dynamics AX 2012 R2, Microsoft Dynamics AX 2012 Feature Pack, Microsoft Dynamics AX 2012

The topics in this section provide an overview of the tasks to fulfill service agreements. The topics also list the forms that are associated with each business process component and discuss the tasks that are associated with each business process component.

Develop and establish agreements

Monitor and implement agreements

Update and evaluate agreements

The following table lists the forms that support the Fulfill service contracts business process components. The table entries are organized first by task, and then alphabetically by the name of the form.


To open some of the forms in the following table, you must enter information or parameter settings.

Business process component task

Form name


Develop and establish agreement

Service agreements

Create and maintain service agreements.


Create and maintain service subscriptions.




Monitor and implement agreement

Change service stage

Select the next stage in the workflow for a service order.

Service orders

Create and maintain service orders.




Update and evaluate contract

Cancel service level agreement

Cancel the service level agreement on a service order.

Cancel service orders

Cancel service orders, or reverse the Canceled status of service orders.

Index subscription

Update the base prices and indexes for subscriptions.

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