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Sample: Add a record to a queue (early bound)

Applies To: CRM 2015 on-prem, CRM Online

This sample code is for Microsoft Dynamics CRM 2015 and Microsoft Dynamics CRM Online 2015 Update. Download the Microsoft Dynamics CRM SDK package. It can be found in the following location in the download package:

SampleCode\CS\BusinessDataModel\BusinessManagement\AddToQueue.cs

Requirements

For more information about the requirements for running the sample code provided in this SDK, see Use the sample and helper code.

Demonstrates

This sample shows how to add a record to a queue. It creates source and destination queues. It adds a letter activity to the source queue and then moves it to the destination queue.

Example


using System;
using System.ServiceModel;

// These namespaces are found in the Microsoft.Xrm.Sdk.dll assembly
// found in the SDK\bin folder.
using Microsoft.Xrm.Sdk;

// This namespace is found in Microsoft.Crm.Sdk.Proxy.dll assembly
// found in the SDK\bin folder.
using Microsoft.Crm.Sdk.Messages;
using Microsoft.Xrm.Sdk.Client;
using System.Collections;
using System.Collections.Generic;

namespace Microsoft.Crm.Sdk.Samples
{
    /// <summary>
    /// This Sample shows how to move a record from one queue to another.
    /// </summary>
    public class AddToQueue
    {
        #region Class Level Members

        // Define the IDs needed for this sample.
        private Guid _sourceQueueId;
        private Guid _destinationQueueId;
        private Guid _letterId;
        private Guid _userId;
        private OrganizationServiceProxy _serviceProxy;

        #endregion Class Level Members

        #region How To Sample Code
        /// <summary>
        /// Create and configure the organization service proxy.
        /// Initiate the method to create any data that this sample requires.
        /// Move a record from a source queue to a destination queue.
        /// Optionally delete any entity records that were created for this sample.
        /// <para name="organizationFriendlyName">The friendly name of the target 
        /// organization.</para>
        /// <para name="discoveryServer">The name of the discovery server.</para>
        /// <param name="promptForDelete">Indicates whether to prompt the user to 
        /// delete the records created in this sample.</param>
        /// </summary>
        public void Run(ServerConnection.Configuration serverConfig, bool promptForDelete)
        {
            try
            {
                // Connect to the Organization service. 
                // The using statement assures that the service proxy will be properly disposed.
                using (_serviceProxy = new OrganizationServiceProxy(serverConfig.OrganizationUri, serverConfig.HomeRealmUri, serverConfig.Credentials, serverConfig.DeviceCredentials))
                {
                    // This statement is required to enable early-bound type support.
                    _serviceProxy.EnableProxyTypes();

                    CreateRequiredRecords();

                    Guid CurrentUserId = ((WhoAmIResponse)_serviceProxy.Execute(new WhoAmIRequest())).UserId;



                    // Get known private queues for the user 
                    // by using RetrieveUserQueuesRequest message.
                    RetrieveUserQueuesRequest retrieveUserQueuesRequest = new RetrieveUserQueuesRequest
                    {
                        UserId = CurrentUserId,
                        IncludePublic = true
                    };
                    RetrieveUserQueuesResponse retrieveUserQueuesResponse =
                        (RetrieveUserQueuesResponse)_serviceProxy.Execute(retrieveUserQueuesRequest);
                    EntityCollection queues = (EntityCollection)retrieveUserQueuesResponse.EntityCollection;

                    Guid sourceQueueId = new Guid();
                    Guid destinationQueueId = new Guid();

                    foreach (Entity entity in queues.Entities)
                    {
                        Queue queue = (Queue)entity;
                        switch (queue.Name)
                        {
                            case "Source Queue":
                                sourceQueueId = queue.Id;
                                break;
                            case "Destination Queue":
                                destinationQueueId = queue.Id;
                                break;
                        }
                    }

                    // Move a record from a source queue to a destination queue
                    // by using the AddToQueue request message.
                    AddToQueueRequest routeRequest = new AddToQueueRequest
                    {
                        SourceQueueId = sourceQueueId,
                        Target = new EntityReference(Letter.EntityLogicalName, _letterId),
                        DestinationQueueId = destinationQueueId
                    };

                    // Execute the Request
                    _serviceProxy.Execute(routeRequest);

                    Console.WriteLine(@"The letter record has been moved to a new queue.");

                    DeleteRequiredRecords(promptForDelete);

                }
            }
            // Catch any service fault exceptions that Microsoft Dynamics CRM throws.
            catch (FaultException<Microsoft.Xrm.Sdk.OrganizationServiceFault>)
            {
                // You can handle an exception here or pass it back to the calling method.
                throw;
            }
        }

        /// <summary>
        /// This method creates any entity records that this sample requires.
        /// Create source queue and destination queue.
        /// Create a letter  entity.
        /// Add letter  entity to source queue.
        /// </summary>
        public void CreateRequiredRecords()
        {
            var QueueViewType = new
            {
                Public = 0,
                Private = 1
            };
            //Create new queues and store their returned GUIDs in variables for later use.
            Queue sourceQueue = new Queue
                {
                    Name = "Source Queue",
                    Description = "This is an example queue.",
                    QueueViewType = new OptionSetValue(QueueViewType.Private)
                };

            _sourceQueueId = _serviceProxy.Create(sourceQueue);
            Console.WriteLine("Created {0}", sourceQueue.Name);

            Queue destinationQueue = new Queue
                {
                    Name = "Destination Queue",
                    Description = "This is an example queue.",
                    QueueViewType = new OptionSetValue(QueueViewType.Private)
                };

            _destinationQueueId = _serviceProxy.Create(destinationQueue);
            Console.WriteLine("Created {0}", destinationQueue.Name);


            // Create a letter  entity.
            Letter newLetter = new Letter
            {
                Description = "Example Letter"
            };

            _letterId = _serviceProxy.Create(newLetter);
            Console.WriteLine("Created {0}", newLetter.Description);

            // Use AddToQueue message to add an  entity into a queue, which will associate
            // the letter with the first queue.
            AddToQueueRequest addToSourceQueue = new AddToQueueRequest
            {
                DestinationQueueId = _sourceQueueId,
                Target = new EntityReference(Letter.EntityLogicalName, _letterId)
            };

            _serviceProxy.Execute(addToSourceQueue);
            Console.WriteLine("Added letter record to {0}", sourceQueue.Name);

            // Retrieve/create a user record for assigning the queue item to the user's
            // queue.
            _userId = SystemUserProvider.RetrieveSalesManager(_serviceProxy);

            return;
        }

        /// <summary>
        /// Deletes any entity records that were created for this sample.
        /// <param name="prompt">Indicates whether to prompt the user to delete 
        /// the records created in this sample.</param>
        /// </summary>
        public void DeleteRequiredRecords(bool prompt)
        {
            bool toBeDeleted = true;

            if (prompt)
            {
                // Ask the user if the created entities should be deleted.
                Console.Write("\nDo you want these entity records deleted? (y/n) [y]: ");
                String answer = Console.ReadLine();
                if (answer.StartsWith("y") ||
                    answer.StartsWith("Y") ||
                    answer == String.Empty)
                {
                    toBeDeleted = true;
                }
                else
                {
                    toBeDeleted = false;
                }
            }

            if (toBeDeleted)
            {
                _serviceProxy.Delete(Letter.EntityLogicalName, _letterId);
                _serviceProxy.Delete(Queue.EntityLogicalName, _sourceQueueId);
                _serviceProxy.Delete(Queue.EntityLogicalName, _destinationQueueId);

                Console.WriteLine("Entity records have been deleted.");
            }
        }

        #endregion How To Sample Code

        #region Main
        /// <summary>
        /// Main. Runs the sample and provides error output.
        /// <param name="args">Array of arguments to Main method.</param>
        /// </summary>
        static public void Main(string[] args)
        {
            try
            {
                // Obtain the target organization's Web address and client logon 
                // credentials from the user.
                ServerConnection serverConnect = new ServerConnection();
                ServerConnection.Configuration config = serverConnect.GetServerConfiguration();

                AddToQueue app = new AddToQueue();
                app.Run(config, true);
            }

            catch (FaultException<Microsoft.Xrm.Sdk.OrganizationServiceFault> ex)
            {
                Console.WriteLine("The application terminated with an error.");
                Console.WriteLine("Timestamp: {0}", ex.Detail.Timestamp);
                Console.WriteLine("Code: {0}", ex.Detail.ErrorCode);
                Console.WriteLine("Message: {0}", ex.Detail.Message);
                Console.WriteLine("Plugin Trace: {0}", ex.Detail.TraceText);
                Console.WriteLine("Inner Fault: {0}",
                    null == ex.Detail.InnerFault ? "No Inner Fault" : "Has Inner Fault");
            }
            catch (System.TimeoutException ex)
            {
                Console.WriteLine("The application terminated with an error.");
                Console.WriteLine("Message: {0}", ex.Message);
                Console.WriteLine("Stack Trace: {0}", ex.StackTrace);
                Console.WriteLine("Inner Fault: {0}",
                    null == ex.InnerException.Message ? "No Inner Fault" : ex.InnerException.Message);
            }
            catch (System.Exception ex)
            {
                Console.WriteLine("The application terminated with an error.");
                Console.WriteLine(ex.Message);

                // Display the details of the inner exception.
                if (ex.InnerException != null)
                {
                    Console.WriteLine(ex.InnerException.Message);

                    FaultException<Microsoft.Xrm.Sdk.OrganizationServiceFault> fe
                        = ex.InnerException
                        as FaultException<Microsoft.Xrm.Sdk.OrganizationServiceFault>;
                    if (fe != null)
                    {
                        Console.WriteLine("Timestamp: {0}", fe.Detail.Timestamp);
                        Console.WriteLine("Code: {0}", fe.Detail.ErrorCode);
                        Console.WriteLine("Message: {0}", fe.Detail.Message);
                        Console.WriteLine("Plugin Trace: {0}", fe.Detail.TraceText);
                        Console.WriteLine("Inner Fault: {0}",
                            null == fe.Detail.InnerFault ? "No Inner Fault" : "Has Inner Fault");
                    }
                }
            }
            // Additional exceptions to catch: SecurityTokenValidationException, ExpiredSecurityTokenException,
            // SecurityAccessDeniedException, MessageSecurityException, and SecurityNegotiationException.

            finally
            {
                Console.WriteLine("Press <Enter> to exit.");
                Console.ReadLine();
            }

        }
        #endregion Main
    }
}

See Also

Microsoft Dynamics CRM 2015 and Microsoft Dynamics CRM Online
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