Incident (Case) Entity Metadata
[Applies to: Microsoft Dynamics CRM 2011]
The following information is for the incident (case) entity in a default, uncustomized installation of Microsoft Dynamics CRM. The schema name and early bound class for this entity is Incident.
To view the entity metadata for your organization, install the Metadata Browser solution described in Browse the Metadata for Your Organization.
In This Topic
Entity Metadata
Privilege Metadata
Attribute Metadata
One-to-Many Relationships
Many-to-Many Relationships
Many-to-One Relationships
Entity Metadata
The following table shows the metadata for the incident (case) entity.
Metadata property | Value |
---|---|
OTC |
112 |
EntityLogicalName |
incident |
DisplayName |
Case |
OwnershipType |
UserOwned |
IsCustomizable |
True |
Description |
Service request case associated with a contract. |
IsAvailableOffline |
True |
IsAuditEnabled |
False |
AutoRouteToOwnerQueue |
False |
CanBeInManyToMany |
True |
CanBePrimaryEntityInRelationship |
True |
CanBeRelatedEntityInRelationship |
True |
CanCreateAttributes |
True |
CanCreateCharts |
True |
CanCreateForms |
True |
CanCreateViews |
True |
CanModifyAdditionalSettings |
True |
CanTriggerWorkflow |
True |
IsActivity |
False |
IsActivityParty |
True |
IsChildEntity |
False |
IsConnectionsEnabled |
canmodifyconnectionsettings |
IsCustomEntity |
False |
IsDocumentManagementEnabled |
False |
IsDuplicateDetectionEnabled |
True |
IsEnabledForCharts |
True |
IsImportable |
True |
IsIntersect |
False |
IsMailMergeEnabled |
True |
IsManaged |
True |
IsMappable |
True |
IsReadingPaneEnabled |
True |
IsRenameable |
True |
IsValidForAdvancedFind |
True |
IsValidForQueue |
True |
IsVisibleInMobile |
True |
PrimaryIdAttribute |
incidentid |
PrimaryNameAttribute |
title |
ReportViewName |
FilteredIncident |
RecurrenceBaseEntityLogicalName |
|
DisplayCollectionName |
Cases |
Privilege Metadata
The following table shows the privilege metadata for the incident (case) entity.
PrivilegeName | Id | Type | CanBeBasic | CanBeDeep | CanBeGlobal | CanBeLocal |
---|---|---|---|---|---|---|
prvAppendIncident |
694cfd50-f68a-4d3b-a4a1-5d4a47104359 |
Append |
True |
True |
True |
True |
prvAppendToIncident |
0546c535-a7ea-4e79-9047-395bf1d240ff |
AppendTo |
True |
True |
True |
True |
prvAssignIncident |
f8effb69-527f-4265-8d63-cc35dee7b9d2 |
Assign |
True |
True |
True |
True |
prvCreateIncident |
6cf9442b-e690-4cad-8b0a-e60464960b93 |
Create |
True |
True |
True |
True |
prvDeleteIncident |
7e1cdc99-5379-429b-a8d2-ab6fe15f862b |
Delete |
True |
True |
True |
True |
prvReadIncident |
c2aff40c-6e68-4437-a631-488a354a1860 |
Read |
True |
True |
True |
True |
prvShareIncident |
287e74d0-926a-4922-b732-0ce03c26471b |
Share |
True |
True |
True |
True |
prvWriteIncident |
7b26693f-1c0c-4e87-8918-f4cc7d219d70 |
Write |
True |
True |
True |
True |
Attribute Metadata
The following table shows the attribute metadata for the incident (case) entity. See Internal Attributes for a list of attributes that are for internal use only.
LogicalName | Description | Type | SchemaName | IsCustomAttribute | IsCustomizable | RequiredLevel | IsValidForCreate | IsValidForRead | IsValidForUpdate | CanBeSecuredForCreate | CanBeSecuredForRead | CanBeSecuredForUpdate | IsAuditEnabled | IsManaged | IsPrimaryId | IsPrimaryName | IsRenameable | IsSecured | IsValidForAdvancedFind | DisplayName | DeprecatedVersion |
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
accountid |
Unique identifier of the account with which the case is associated. |
Lookup |
AccountId |
False |
True |
None |
False |
True |
False |
False |
False |
False |
True |
True |
False |
False |
False |
False |
False |
Account |
|
actualserviceunits |
Actual number of service units provided for the case. |
Integer |
ActualServiceUnits |
False |
True |
None |
True |
True |
True |
False |
False |
False |
True |
True |
False |
False |
True |
False |
True |
Actual Service Units |
|
billedserviceunits |
Number of service units billed for the case. |
Integer |
BilledServiceUnits |
False |
True |
None |
True |
True |
True |
False |
False |
False |
True |
True |
False |
False |
True |
False |
True |
Billed Service Units |
|
caseorigincode |
Information that specifies the source of the case information, such as Web, telephone, or e-mail. |
Picklist |
CaseOriginCode |
False |
True |
None |
True |
True |
True |
False |
False |
False |
True |
True |
False |
False |
True |
False |
True |
Case Origin |
|
casetypecode |
Information that specifies the type of case. |
Picklist |
CaseTypeCode |
False |
True |
None |
True |
True |
True |
False |
False |
False |
True |
True |
False |
False |
True |
False |
True |
Case Type |
|
contactid |
Unique identifier of the contact associated with the case. |
Lookup |
ContactId |
False |
True |
None |
False |
True |
False |
False |
False |
False |
True |
True |
False |
False |
False |
False |
False |
Contact |
|
contractdetailid |
Unique identifier of the specific contract line item that is referenced in the case. |
Lookup |
ContractDetailId |
False |
True |
None |
True |
True |
True |
False |
False |
False |
True |
True |
False |
False |
True |
False |
True |
Contract Line |
|
contractid |
Unique identifier of the contract referenced in the case. |
Lookup |
ContractId |
False |
True |
None |
True |
True |
True |
False |
False |
False |
True |
True |
False |
False |
True |
False |
True |
Contract |
|
contractservicelevelcode |
Response level for the case. The response level corresponds to the level of service specified in the contract. |
Picklist |
ContractServiceLevelCode |
False |
True |
None |
True |
True |
True |
False |
False |
False |
True |
True |
False |
False |
True |
False |
True |
Service Level |
|
createdby |
Unique identifier of the user who created the case. |
Lookup |
CreatedBy |
False |
True |
None |
False |
True |
False |
False |
False |
False |
False |
True |
False |
False |
True |
False |
True |
Created By |
|
createdon |
Date and time when the case was created. |
DateTime |
CreatedOn |
False |
True |
None |
False |
True |
False |
False |
False |
False |
False |
True |
False |
False |
True |
False |
True |
Created On |
|
createdonbehalfby |
Unique identifier of the delegate user who created the incident. |
Lookup |
CreatedOnBehalfBy |
False |
True |
None |
False |
True |
False |
False |
False |
False |
False |
True |
False |
False |
True |
False |
True |
Created By (Delegate) |
|
customerid |
Unique identifier of the account or contact associated with the case. |
Customer |
CustomerId |
False |
True |
SystemRequired |
True |
True |
True |
False |
False |
False |
True |
True |
False |
False |
True |
False |
True |
Customer |
|
customersatisfactioncode |
Customer's level of satisfaction with the resolution of the case. |
Picklist |
CustomerSatisfactionCode |
False |
True |
None |
True |
True |
True |
False |
False |
False |
True |
True |
False |
False |
True |
False |
True |
Satisfaction |
|
description |
Description of the case. |
Memo |
Description |
False |
True |
None |
True |
True |
True |
False |
False |
False |
True |
True |
False |
False |
True |
False |
True |
Description |
|
exchangerate |
Exchange rate for the currency associated with the incident with respect to the base currency. |
Decimal |
ExchangeRate |
False |
True |
None |
False |
True |
False |
False |
False |
False |
True |
True |
False |
False |
True |
False |
True |
Exchange Rate |
|
existingcase |
Select an existing case for the customer that has been populated. For internal use only. |
Lookup |
ExistingCase |
False |
False |
None |
True |
True |
True |
False |
False |
False |
False |
True |
False |
False |
False |
False |
False |
Existing Case |
|
followupby |
Date by which the customer support representative needs to follow up the case. |
DateTime |
FollowupBy |
False |
True |
None |
True |
True |
True |
False |
False |
False |
True |
True |
False |
False |
True |
False |
True |
Follow Up By |
|
importsequencenumber |
Unique identifier of the data import or data migration that created this record. |
Integer |
ImportSequenceNumber |
False |
True |
None |
True |
True |
False |
False |
False |
False |
True |
True |
False |
False |
True |
False |
True |
Import Sequence Number |
|
incidentid |
Unique identifier of the case. |
Uniqueidentifier |
IncidentId |
False |
True |
SystemRequired |
True |
True |
False |
False |
False |
False |
False |
True |
True |
False |
True |
False |
True |
Case |
|
incidentstagecode |
Stage of the resolution process for the case. |
Picklist |
IncidentStageCode |
False |
True |
None |
True |
True |
True |
False |
False |
False |
True |
True |
False |
False |
True |
False |
True |
Case Stage |
|
isdecrementing |
Information that specifies whether the case is decrementing. |
Boolean |
IsDecrementing |
False |
True |
None |
True |
True |
True |
False |
False |
False |
True |
True |
False |
False |
True |
False |
True |
Decrementing |
|
kbarticleid |
Unique identifier of the knowledge base article associated with the case. |
Lookup |
KbArticleId |
False |
True |
None |
True |
True |
True |
False |
False |
False |
True |
True |
False |
False |
True |
False |
False |
Knowledge Base Article |
|
modifiedby |
Unique identifier of the user who last modified the case. |
Lookup |
ModifiedBy |
False |
True |
None |
False |
True |
False |
False |
False |
False |
False |
True |
False |
False |
True |
False |
True |
Modified By |
|
modifiedon |
Date and time when the case was last modified. |
DateTime |
ModifiedOn |
False |
True |
None |
False |
True |
False |
False |
False |
False |
False |
True |
False |
False |
True |
False |
True |
Modified On |
|
modifiedonbehalfby |
Unique identifier of the delegate user who last modified the incident. |
Lookup |
ModifiedOnBehalfBy |
False |
True |
None |
False |
True |
False |
False |
False |
False |
False |
True |
False |
False |
True |
False |
True |
Modified By (Delegate) |
|
overriddencreatedon |
Date and time that the record was migrated. |
DateTime |
OverriddenCreatedOn |
False |
True |
None |
True |
True |
False |
False |
False |
False |
True |
True |
False |
False |
True |
False |
True |
Record Created On |
|
ownerid |
Unique identifier of the user or team who owns the case. |
Owner |
OwnerId |
False |
True |
SystemRequired |
True |
True |
False |
False |
False |
False |
True |
True |
False |
False |
True |
False |
True |
Owner |
|
owningbusinessunit |
Unique identifier of the business unit that owns the case. |
Lookup |
OwningBusinessUnit |
False |
True |
None |
False |
True |
False |
False |
False |
False |
False |
True |
False |
False |
False |
False |
False |
Owning Business Unit |
|
owningteam |
Unique identifier of the team who owns the case. |
Lookup |
OwningTeam |
False |
True |
None |
False |
True |
False |
False |
False |
False |
False |
True |
False |
False |
False |
False |
False |
Owning Team |
|
owninguser |
Unique identifier of the user who owns the case. |
Lookup |
OwningUser |
False |
True |
None |
False |
True |
False |
False |
False |
False |
False |
True |
False |
False |
False |
False |
False |
Owning User |
|
prioritycode |
Priority of the case. |
Picklist |
PriorityCode |
False |
True |
None |
True |
True |
True |
False |
False |
False |
True |
True |
False |
False |
True |
False |
True |
Priority |
|
productid |
Unique identifier of the product associated with the case. |
Lookup |
ProductId |
False |
True |
None |
True |
True |
True |
False |
False |
False |
True |
True |
False |
False |
True |
False |
True |
Product |
|
productserialnumber |
Serial number of the product that is referenced in the case. |
String |
ProductSerialNumber |
False |
True |
None |
True |
True |
True |
False |
False |
False |
True |
True |
False |
False |
True |
False |
True |
Serial Number |
|
responsiblecontactid |
Unique identifier of the contact responsible for resolving the case. |
Lookup |
ResponsibleContactId |
False |
True |
None |
True |
True |
True |
False |
False |
False |
True |
True |
False |
False |
True |
False |
True |
Responsible Contact |
|
servicestage |
The service stage of the incident. |
Picklist |
ServiceStage |
False |
True |
None |
True |
True |
True |
False |
False |
False |
True |
True |
False |
False |
True |
False |
True |
Service Stage |
|
severitycode |
Severity of the case. |
Picklist |
SeverityCode |
False |
True |
None |
True |
True |
True |
False |
False |
False |
True |
True |
False |
False |
True |
False |
True |
Severity |
|
statecode |
Status of the case. |
State |
StateCode |
False |
True |
SystemRequired |
False |
True |
False |
False |
False |
False |
True |
True |
False |
False |
True |
False |
True |
Status |
|
statuscode |
Reason for the status of the case. |
Status |
StatusCode |
False |
True |
None |
True |
True |
True |
False |
False |
False |
True |
True |
False |
False |
True |
False |
True |
Status Reason |
|
subjectid |
Unique identifier of the subject associated with the case. |
Lookup |
SubjectId |
False |
True |
None |
True |
True |
True |
False |
False |
False |
True |
True |
False |
False |
True |
False |
True |
Subject |
|
ticketnumber |
Auto-generated case number. |
String |
TicketNumber |
False |
True |
None |
True |
True |
False |
False |
False |
False |
True |
True |
False |
False |
True |
False |
True |
Case Number |
|
timezoneruleversionnumber |
For internal use only. |
Integer |
TimeZoneRuleVersionNumber |
False |
True |
None |
True |
True |
True |
False |
False |
False |
False |
True |
False |
False |
False |
False |
False |
Time Zone Rule Version Number |
|
title |
Title of the case. |
String |
Title |
False |
True |
ApplicationRequired |
True |
True |
True |
False |
False |
False |
True |
True |
False |
True |
True |
False |
True |
Title |
|
transactioncurrencyid |
Unique identifier of the currency associated with the incident. |
Lookup |
TransactionCurrencyId |
False |
True |
None |
True |
True |
True |
False |
False |
False |
True |
True |
False |
False |
True |
False |
True |
Currency |
|
utcconversiontimezonecode |
Time zone code that was in use when the record was created. |
Integer |
UTCConversionTimeZoneCode |
False |
True |
None |
True |
True |
True |
False |
False |
False |
False |
True |
False |
False |
False |
False |
False |
UTC Conversion Time Zone Code |
|
versionnumber |
Version number of the case. |
BigInt |
VersionNumber |
False |
False |
None |
False |
True |
False |
False |
False |
False |
False |
True |
False |
False |
False |
False |
False |
Version Number |
Internal Attributes
The following table contains the attributes that are intended for internal use only, if you have the Microsoft Dynamics CRM December 2012 Service Update without Product Updates installed or you have Microsoft Dynamics CRM 2011 Update Rollup 12 installed. For more information, see Updated User Experience for Sales and Service and Product Updates.
Attribute logical name |
---|
existingcase |
servicestage |
One-to-Many Relationships
The following table shows the entities that are the referencing entity in a one-to-many relationship with the incident (case) entity.
Relationship schema name | Referencing entity |
---|---|
incident_activity_parties |
activityparty |
Incident_ActivityPointers |
activitypointer |
Incident_Annotation |
annotation |
Incident_Appointments |
appointment |
Incident_AsyncOperations |
asyncoperation |
Incident_BulkDeleteFailures |
bulkdeletefailure |
incident_connections2 |
connection |
incident_connections1 |
connection |
Incident_DuplicateBaseRecord |
duplicaterecord |
Incident_DuplicateMatchingRecord |
duplicaterecord |
Incident_Emails |
|
Incident_Faxes |
fax |
incident_existingcase |
incident |
Incident_IncidentResolutions |
incidentresolution |
Incident_Letters |
letter |
Incident_Phonecalls |
phonecall |
incident_PostFollows |
postfollow |
incident_PostRegardings |
postregarding |
incident_PostRoles |
postrole |
incident_principalobjectattributeaccess |
principalobjectattributeaccess |
Incident_ProcessSessions |
processsession |
Incident_QueueItem |
queueitem |
Incident_RecurringAppointmentMasters |
recurringappointmentmaster |
Incident_ServiceAppointments |
serviceappointment |
Incident_Tasks |
task |
userentityinstancedata_incident |
userentityinstancedata |
Many-to-Many Relationships
The following table shows the many-to-many relationships for the incident (case) entity.
Many-to-One Relationships
The following table shows the entities that are the referenced entity in a many-to-one relationship with the incident (case) entity.
Relationship schema name | Referenced entity |
---|---|
incident_customer_accounts |
account |
business_unit_incidents |
businessunit |
incident_customer_contacts |
contact |
contact_as_responsible_contact |
contact |
contract_cases |
contract |
contract_detail_cases |
contractdetail |
incident_existingcase |
incident |
kbarticle_incidents |
kbarticle |
owner_incidents |
owner |
product_incidents |
product |
subject_incidents |
subject |
system_user_incidents |
systemuser |
lk_incidentbase_createdby |
systemuser |
lk_incidentbase_modifiedby |
systemuser |
lk_incidentbase_modifiedonbehalfby |
systemuser |
lk_incidentbase_createdonbehalfby |
systemuser |
team_incidents |
team |
TransactionCurrency_Incident |
transactioncurrency |
See Also
Reference
EntityMetadata
AttributeMetadata
OneToManyRelationshipMetadata
ManyToManyRelationshipMetadata
Concepts
Incident (Case) Entity Messages and Methods
Incident (Case) Entity Privileges
Other Resources
Microsoft Dynamics CRM 2011
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