Create or modify a Call Park orbit range in Skype for Business

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Create or modify a Call Park orbit range table in Skype for Business Server Enterprise Voice.

Call Park uses orbits for parking calls. Before users can park and retrieve calls, you must configure the Call Park orbit table. You need to specify the ranges of extension numbers (orbits) that your organization reserves for parking calls and define the routing for those ranges by specifying which Call Park pool handles each range. When you define orbit ranges, the goal is to have enough orbits so that any one orbit isn't reused too quickly, but not so many orbits that you limit the number of extensions available for users or other services. You can create multiple Call Park orbit ranges for each Skype for Business Server pool where the Call Park application is deployed. Each Call Park orbit range must have a globally unique name and a unique set of extensions.

Important

An orbit range typically encompasses 100 or fewer orbits. Each range can be much larger, as long as it is smaller than the maximum of 10,000 orbits per range and you have fewer than 50,000 orbits per pool. If a range is too small, the orbits are reused more quickly.

Use blocks of virtual extensions (extensions that have no user or phone assigned to them) for your orbit ranges.

Note

Assigning Direct Inward Dialing (DID) numbers as orbit numbers in the Call Park orbit table is not supported.

Use one of the following procedures to create or modify a call park orbit range.

To use Skype for Business Server Control Panel to create or modify a range of numbers for parking calls

  1. Sign in the computer as a member of the RTCUniversalServerAdmins group, or as a member of the CsVoiceAdministrator, CsServerAdministrator, or CsAdministrator role. For details, see Delegate Setup Permissions.

  2. Open a browser window, and then enter the Admin URL to open the Skype for Business Server Control Panel.

  3. In the left navigation bar, select Voice Features and then select Call Park.

  4. On the Call Park page, do one of the following:

    • To create a new orbit range, select New. In Name, type an identifying name for this range of numbers.

      Note

      After you commit the orbit range to the database, you cannot change this name.

    • To modify an existing orbit range, type all or part of the name of the orbit range in the search field. In the resulting list of orbits, select the orbit you want, select Edit, and then select Show details.

  5. In the first Number range field, type the beginning number of the range of extensions for this call park orbit, and in the second Number range field, type the ending number of the range. Be aware:

    • The beginning number of the range must be less than or equal to the ending number of the range.

    • The value of the beginning number of the range must be the same length as the ending number of the range.

    • The orbit range must be unique. The orbit range can't overlap with any other range.

    • If the orbit range begins with the character * or #, the range must be greater than 100.

    • Valid values: Must match the regular expression string ([\*|#]?[1-9]\d{0,7})|([1-9]\d{0,8}). This means the value must be a string beginning with either the character * or # or a number 1 through 9 (the first character can't be a zero). If the first character is * or #, the following character must be a number 1 through 9 (it can't be a zero). Subsequent characters can be any number 0 through 9 up to seven extra characters (for example, "#6000", "*92000", "*95551212", and "915551212"). If the first character isn't * or #, the first character must be a number 1 through 9 (it can't be zero), followed by up to eight characters, each a number 0 through 9 (for example, "915551212", "41212", "300").

    • You shouldn't have more than a total of 50,000 orbits per pool. Each orbit range typically encompasses 100 or fewer orbits, but it can be larger as long as it includes fewer than 10,000 orbits. For example, instead of specifying a starting number of "7000000" and an ending number of "8000000," consider specifying a starting number of "7000000" and an ending number of "7000100."

  6. In FQDN of destination server, select the fully qualified domain name (FQDN) or service ID of the Application service that hosts the Call Park application. All calls parked to numbers within the range specified by the start number and end number in the orbit range is routed to this server or pool.

  7. Click Commit.

To use Skype for Business Server Management Shell to create or modify a range of numbers for parking calls

  1. Sign in the computer where Skype for Business Server Management Shell is installed as a member of the RTCUniversalServerAdmins group or with the necessary user rights as described in Delegate Setup Permissions.

  2. Start the Skype for Business Server Management Shell: Click Start, click All Programs, click Skype for Business 2015, and then click Skype for Business Server Management Shell.

  3. Use New-CsCallParkOrbit to create a new range of orbit numbers. Use Set-CsCallParkOrbit to modify an existing range of orbit numbers.

    At the command line, run:

    New-CsCallParkOrbit -Identity <name of orbit range> -NumberRangeStart <first number in orbit range> -NumberRangeEnd <last number in orbit range> -CallParkService <FQDN or service ID of the Application service that hosts the Call Park application>

    For example:

    New-CsCallParkOrbit -Identity "Redmond orbit 1" -NumberRangeStart 100 -NumberRangeEnd 199 -CallParkService redmond-applicationserver-1

    The following example shows how to modify the numbers in an existing orbit range,

    Set-CsCallParkOrbit -Identity "Redmond orbit 1" -NumberRangeStart 500 -NumberRangeEnd 699

See also

New-CsCallParkOrbit

Set-CsCallParkOrbit

Delete a Call Park Orbit Range