• Article

Clients Supported for Response Group

 

Topic Last Modified: 2010-11-08

The Response Group application supports the following clients:

  • Microsoft Lync 2010

  • Microsoft Office Communicator 2007 R2

  • Microsoft Lync 2010 Attendant

  • Microsoft Office Communications Server 2007 R2 Attendant

  • Microsoft Lync 2010 Phone Edition

  • Microsoft Office Communicator 2007 R2 Phone Edition

Important

New features, such as anonymous calls, require the latest version clients. For details about new features, see New Response Group Application Features in the Getting Started documentation.

The specific client that you can use depends on the type of Response Group user you are:

  • Callers can call a response group by using any of the clients listed previously, and by using a standard telephone over the public switched telephone network (PSTN).

  • Informal agents (agents who do not sign into and out of their groups to accept calls) can accept calls by using Attendant, Lync, or Lync 2010 Phone Edition. Informal agents are automatically signed into their groups when they sign in to Lync Server 2010 by using one of these clients.

  • Formal agents (agents who must sign into and out of their groups to accept calls) can accept calls by using Lync 2010 and accessing the agent console from the menu item or by using Attendant and accessing the agent console directly from Internet Explorer.