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What's new in Microsoft Dynamics CRM for Outlook?

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Microsoft Dynamics CRM 2011 for Outlook includes the following new features:

  • The setup of Microsoft Dynamics CRM for Outlook has been simplified. It now uses a single installer mechanism for both Online and On-Premises clients. Update support is now available through Microsoft Update.
  • Both 32-bit and 64-bit versions of Microsoft Office are now supported.
  • Microsoft Dynamics CRM for Outlook can now connect to multiple organizations.
  • Microsoft Dynamics CRM for Outlook is simpler to use, requiring fewer clicks to perform tasks, for example when you track or reply to e-mail messages.
  • The Microsoft Dynamics CRM views create an experience that is more like working in Microsoft Office Outlook.
  • You can now import contacts more quickly from Microsoft Dynamics CRM, keep those contacts synchronized automatically, and administer synchronization filters centrally.
  • The new Microsoft Dynamics CRM tracking pane shows Microsoft Dynamics CRM associations and user options in-line. Additionally, users can now track and synchronize recurring appointments.
  • Microsoft Dynamics CRM for Outlook now offers Microsoft Dynamics CRM e-mail templates and a rich Outlook e-mail editing surface.
  • Microsoft Dynamics CRM for Outlook now offers the ability to control the scope of Microsoft Dynamics CRM e-mail messages, appointments, and tasks that are pushed to Outlook by using synchronization through personalized filters.

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