Enable Lync Users for Remote Call Control


Topic Last Modified: 2012-10-18

You can configure Lync 2010 users for remote call control using in-band provisioning policies that are server-based. You can manage in-band provisioning settings by using Lync Server 2010 Control Panel or the Lync Server Management Shell command-line interface. These tools replace the Windows Management Instrumentation (WMI) snap-in used to manage Group Policy settings in earlier releases.

If you prefer to allow users to configure their own remote call control settings in Lync, you can configure remote call control settings for users on the server without specifying Line Server URI and Line URI values. Ensure that you communicate the appropriate Line Server URI and Line URI values to your users, and provide your users with the instructions to configure these settings. For the procedure to manually configure remote call control in Lync 2010, see "Set Phones options and numbers" at http://go.microsoft.com/fwlink/p/?linkid=210132 in the Lync client documentation on the Microsoft Office website.

If you have an existing Communications Server 2007 R2 or Communications Server 2007 deployment, Communicator 2007 R2 and Communicator 2007 clients will continue to use Group Policy during side-by-side migration. However, if you want policy settings to carry over to Lync 2010 clients, you need to configure the equivalent Lync Server in-band provisioning settings. For details, see Migrating User Settings to Lync Server 2010 or Migrating User Settings to Lync Server 2010 (Office Communications Server 2007 Migration) in the Migration documentation.

To enable a user for remote call control, a user must have both a Line URI and a Line Server URI. As described in Deployment Tasks for Remote Call Control, ensure that you use the syntax that is required by the gateway for these settings.
Ensure that the domain in the Line Server URI is the same as the destination domain you specified in the MatchUri parameter when configuring the static route to the gateway.
The Line URI specifies the phone number assigned to the user in E.164 format, with the “TEL:” prefix. For example, tel:+14255550150. If you want to configure an extension number, then the format is tel:+14255550150;ext=111. If you previously configured the user’s Line URI and the value has not changed, you do not need to specify the Line URI when you enable the user for remote call control.

  1. Log on to a computer where Lync Server Management Shell is installed as a member of the RTCUniversalServerAdmins group or a role-based access control role to which you have assigned the Set-CsUser cmdlet.

  2. Start the Lync Server Management Shell: Click Start, click All Programs, click Microsoft Lync Server 2010, and then click Lync Server Management Shell.

  3. To use the Set-CsUser cmdlet to configure remote call control for an existing Lync-enabled user, do the following:

    Set-CsUser -Identity <User ID> -EnterpriseVoiceEnabled $false -LineServerUri <SIP URI of the SIP/CSTA gateway> -LineUri <TEL URI of the user> -RemoteCallControlTelephonyEnabled $true

    For example:

    Set-CsUser -Identity "Katie Jordan" -EnterpriseVoiceEnabled $false -LineServerUri sip:rccgateway@contoso.net -LineUri tel:+14255550150 -RemoteCallControlTelephonyEnabled $true

  1. From a user account that is assigned to the CsUserAdministrator role or the CsAdministrator role, log on to any computer in your internal deployment.

  2. Open a browser window, and then enter the Admin URL to open the Lync Server Control Panel. For details about the different methods you can use to start Lync Server Control Panel, see Open Lync Server Administrative Tools.

  3. In the left navigation bar, click Users.

  4. In the Search users box, type all or the first portion of the display name, first name, last name, Security Accounts Manager (SAM) account name, SIP address, or line Uniform Resource Identifier (URI) of the user account that you want, and then click Find.

  5. In the table, click the user account that you want to modify.

  6. On the Edit menu, click Modify.

  7. In Telephony, do one of the following:

    • To enable remote call control to enable the user to control his PBX phone from Lync 2010 to make PC-to-PC audio calls and PC-to-phone calls, click Remote call control. In Line URI, specify the telephone number of the user. In Line Server URI, specify the SIP URI of the SIP/CSTA gateway.

    • To enable remote call control, but disable PC-to-PC audio calls, and only enable the user to control his PBX phone from Lync 2010 to make PC-to-phone calls, click Remote call control only. In Line URI, specify the telephone number of the user. In Line Server URI, specify the SIP URI of the SIP/CSTA gateway.

  8. When you are finished, click Commit.