Restoring Surface to the Factory State

Every device made for Microsoft Surface comes from the factory with a Windows Recovery Partition that is configured on the hard disk drive. If Windows 7 cannot start on a device made for Surface, or the operating system becomes corrupted on the primary partition, you can restore the factory image from this recovery partition. The recovery partition on a device made for Surface is a hidden partition on the drive. You should not delete this partition to free disk space, because the partition contains a copy of the factory image.

You can still use backup images that you created by using Backup and Restore Center to restore backups.

You can see the recovery partition by using Windows Management Tools such as Disk Manager, or command-line tools such as Diskpart.

If you have used Windows Backup and Restore to back up Surface data, you may want to use the System Restore option instead of the Reinstall Windows option. The Reinstall Windows option is destructive and will delete all user-installed programs and data.

To restore the factory image

  1. Restart the device made for Surface.

  2. Press F8 during the initial BIOS post to bring up the Advanced Boot Options screen.

  3. On the Advanced boot options screen, use the arrow keys to highlight Repair your computer, and then press Enter.

  4. Select a keyboard layout, and then click Next.

  5. Type the user name and password of an administrator, and then click OK.

  6. Under System Recovery Options, select Reinstall Windows. This option will restore Surface to the factory image, and any customized user information will be lost.

  7. When the restoration of the factory image is complete, the device made for Surface will restart, and the setup process will begin. This process is identical to the first time you set up Surface; you will be guided by a series of prompts and dialog boxes.

Contact Surface Support for help with any issues that you encounter during recovery.

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