Prerequisites for Remote Control in Configuration Manager
Updated: May 14, 2015
Applies To: System Center 2012 Configuration Manager, System Center 2012 Configuration Manager SP1, System Center 2012 Configuration Manager SP2, System Center 2012 R2 Configuration Manager, System Center 2012 R2 Configuration Manager SP1
Remote control in System Center 2012 Configuration Manager has external dependencies and dependencies in the product.
Dependencies External to Configuration Manager
Dependency |
More information |
|---|---|
Computer video card driver |
Ensure that the most up-to-date video driver is installed on client computers to ensure optimal remote control performance. |
Devices that run Windows Embedded, Windows Embedded for Point of Service (POS), and Windows Fundamentals for Legacy PCs do not support the remote control viewer, but they do support the remote control client.
System Center 2012 Configuration Manager remote control cannot be used to remotely administer client computers that run Systems Management Server 2003 or Configuration Manager 2007.
Note
No Windows services are required as an external dependency for remote control.
Supported Operating Systems for the Remote Control Viewer
The following table provides information about the supported operating systems for the remote control viewer. For information about supported client operating systems, see Supported Configurations for Configuration Manager.
Operating system |
Viewer support |
More information |
|---|---|---|
Windows XP (32-bit) |
Yes |
To run the remote control viewer on this operating system, you must first download and install the Remote Desktop Connection (RDC) client update 7.0 (KB969084) from the Microsoft Download Center. |
Windows XP (64-bit) |
No |
No additional information. |
Windows Vista (32-bit) |
Yes |
To run the remote control viewer on this operating system, you must first download and install the Remote Desktop Connection (RDC) client update 7.0 (KB969084) from the Microsoft Download Center. |
Windows Vista (64-bit) |
Yes |
To run the remote control viewer on this operating system, you must first download and install the Remote Desktop Connection (RDC) client update 7.0 (KB969084) from the Microsoft Download Center. |
Windows 7 (32-bit) |
Yes |
No additional information. |
Windows 7 (64-bit) |
Yes |
No additional information. |
Windows Server 2003 (32-bit) |
No |
No additional information. |
Windows Server 2003 (64-bit) |
No |
No additional information. |
Windows Server 2008 (32-bit) |
No |
No additional information. |
Windows Server 2008 (64-bit) |
No |
No additional information. |
Windows Server 2008 R2 (64-bit) |
Yes |
No additional information. |
Configuration Manager Dependencies
Dependency |
More information |
|---|---|
Remote control must be enabled for clients |
By default, remote control is not enabled when you install Configuration Manager. For information about how to enable and configure remote control, see Configuring Remote Control in Configuration Manager. |
Reporting services point |
The reporting services point site system role must be installed before you can run reports for remote control. For more information, see Reporting in Configuration Manager. |
Security permissions to manage remote control |
You must have the following security permissions to use remote control:
The Remote Tools Operator security role includes these permissions that are required to manage remote control in Configuration Manager. For more information, see the Configure Role-Based Administration section in the Configuring Security for Configuration Manager topic. Additionally, you must add users whom you want to give permission to use remote control and remote assistance to the remote control permitted views list by using the option Permitted viewers of Remote Control and Remote Assistance in the Remote Tools client settings. |