Reverse interest notes (form) [AX 2012]

Updated: November 9, 2010

Applies To: Microsoft Dynamics AX 2012 R3, Microsoft Dynamics AX 2012 R2, Microsoft Dynamics AX 2012 Feature Pack, Microsoft Dynamics AX 2012

Click Accounts receivable > Common > Customers > All customers. Select a customer account. On the Action Pane, click the Collect tab, and then click Interest note > Reverse.

You can reverse, or roll back, interest notes. If you reverse an interest note, the interest and fees are no longer due. You might reverse an interest note if, for example, the wrong interest rate was selected. You can then select a new interest rate and recalculate the amount that the customer owes. For more information, see Interest calculation (class form).

This form displays a list of interest notes that were not previously reversed for the customer. You can select the Reverse check box for the interest note that you want to reverse. If you have to reverse multiple interest notes, start with the most recent interest note.

When an interest note is reversed, a credit note, or adjustment invoice, is created for the customer. This is used to automatically settle the amount that is due on the interest note. The amount that is reversed is the total amount of the interest note, minus any previous payments by the customer. Any interest or fees that were previously waived, written off, or reversed for the interest note are also subtracted. If any previous payments exceeded the amount that is reversed, you can convert the credit note to a vendor payment. You can then give a refund to the customer. For more information, see Reimburse customers.

When you reverse interest notes, a historical record is created that lists the user who entered the adjustment, the date and time of the adjustment, and other details. To view this record, click History on the Collect tab on the All customers list page. For more information, see Interest note adjustment history (form).

The following tables provide descriptions for the controls in this form.

Button

Description

View interest note

View the details of the selected interest note.

Reverse

Reverse the selected interest note. You can reverse only one interest note at a time. If you have to reverse multiple interest notes, start with the most recent interest note.

Field

Description

Reverse

Select the check box for the interest note that you want to reverse.

Start date

The first date for charges that are included in the interest note.

End date

The last date for charges that are included in the interest note.

Interest note amount

The amount that is owed by the customer for the interest note.

Waived amount

The waived amount of the interest note, if any part was previously waived.

Unpaid balance

The unpaid amount owed for the interest note. This is the amount of the interest note, minus any previous payments by the customer, and minus any fees or interest that were previously waived or written off.

Fee amount

The amount of fees owed by the customer.

Interest note

The identifier of the interest note.

Write off

The amount of any charges that were previously written off for the customer. Writing off is a separate process that is used for bad debts. This process marks all customer transactions for settlement instead of only making adjustments to interest notes. For more information, see Collections and credit in Accounts receivable and Key tasks: Collections.

Notes

Optional: Enter notes about the action.


Announcements: To see known issues and recent fixes, use Issue search in Microsoft Dynamics Lifecycle Services (LCS).

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