Set up customer prenotes [AX 2012]

Updated: March 28, 2011

Applies To: Microsoft Dynamics AX 2012 R3, Microsoft Dynamics AX 2012 R2, Microsoft Dynamics AX 2012 Feature Pack, Microsoft Dynamics AX 2012

A prenote is a zero-dollar transaction that is sent to a bank through the Automated Clearing House (ACH) network. Banks use prenotes to verify the accuracy of account data, such as routing numbers and account numbers.

Before you can create prenotes for your organization’s bank, you must follow these steps:

  1. Click Cash and bank management > Common > Bank accounts.

  2. Select the organizational bank account to require prenotes for, and then click the Edit button on the Action Pane.

  3. On the General FastTab, select the Prenote required check box.

  4. In the Prenote response days field, enter the number of days before prenotes are approved, as specified by your organization’s bank.

Note Note

If you update this value, the new value affects only new prenotes. Prenotes that have been approved by your organization’s bank do not have to be approved again.

Follow these steps to create a customer account prenote for your organization’s bank.

  1. Click Accounts receivable > Periodic > Create prenotes.

  2. In the Bank name field, select the name of your organization’s bank.

  3. In the File name field, select where the new prenote file will be saved, and then type a file name. For example, if you select to save the prenote in C:\Prenotes, and you enter a file name of BankA, this field would display C:\Prenotes\BankA.

  4. Select the file export type: CCD, CTX, or PPD. Check with your organization’s bank if you do not know which file type to select; some banks prefer a file type.

  5. Select the Run on AOS check box to run the prenote creation process on the Application Object Server (AOS) instead of on your computer. This option typically improves performance.

  6. In the Account type field, select the type of account to create a prenote for. You can create prenotes for all customers or for a specific customer.

  7. To create a prenote for a specific customer, select the customer account in the Account field.

  1. Click Accounts receivable > Common > Customers > All customers.

  2. Select a customer account, and then click the Bank accounts button on the Action Pane.

  3. On the Setup tab, you can view the status of the prenote in the Prenotes section. A prenote has a Pending status until your organization’s bank approves it.

Note Note

If the customer bank account is changed after a prenote was created for it, the prenote status will no longer appear in the Prenotes section. You must create a new prenote for the new customer bank account.


Announcements: To see known issues and recent fixes, use Issue search in Microsoft Dynamics Lifecycle Services (LCS).

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