Return reason code groups (form)

Applies To: Microsoft Dynamics AX 2012 R3, Microsoft Dynamics AX 2012 R2, Microsoft Dynamics AX 2012 Feature Pack, Microsoft Dynamics AX 2012

Click Sales and marketing > Setup > Sales orders > Returns > Return reason code groups.

Use this form to create the reason code groups that you will assign one or more reason codes for use in handling product returns.

Task that uses this form

Set up return reason code groups

Example

You create several reason codes to describe situations when a customer might return a product because of an error in the order, such as Sales agent order error, Customer order error, and Data entry error. Next, you create a return reason code for this group named Order error and assign these return reason codes to it.

Navigating the form

The following tables provide descriptions for the controls in this form.

Buttons

Fields

See also

Return reason codes (form)

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