Waive interest notes (form) [AX 2012]

Updated: November 18, 2010

Applies To: Microsoft Dynamics AX 2012 R3, Microsoft Dynamics AX 2012 R2, Microsoft Dynamics AX 2012 Feature Pack, Microsoft Dynamics AX 2012

Click Accounts receivable > Common > Customers > All customers. Select a customer account. On the Action Pane, click the Collect tab, and then click Interest note > Waive.

You can waive, or forgive, interest notes. When you do this, you waive all of the interest or fees that the interest note includes. You might waive an interest note if, for example, a customer disputes the charges and you want to maintain a good business relationship with the customer.

If you do not want to waive complete interest notes, you can instead waive specific interest transactions or fees that are part of interest notes. For information about waiving specific interest transactions, see Waive interest on customer transactions (form). For information about waiving specific fees, see Waive fees (form).

If necessary, you can reinstate waived interest notes later. For more information, see Reinstate waived interest notes (form).


The total amount to be waived cannot exceed any limits that have been set for waiving customer interest and fees. For more information, see Manage customer waive limits (form).

When interest notes are waived, a credit note, or adjustment invoice, is created for the customer. This is used to automatically settle, or pay off, the amount that is due on the interest notes. The waived amount is the total for the interest notes, minus any previous payments by the customer, and minus any fees or interest that were previously waived or written off. If the credit note amount exceeds what is owed by the customer, you can convert the balance that remains to a vendor payment, and give a refund to the customer. For more information, see Reimburse customers.

When you waive interest notes, a historical record is created that lists the user who entered the adjustment, the date and time of the adjustment, and other details. To view this record, click History on the Collect tab on the All customers list page. For more information, see Interest note adjustment history (form).

The following tables provide descriptions for the controls in this form.



View interest note

View the complete details of the selected interest note.


Waive the selected interest notes and close the form.




Select the check box for each interest note that you want to waive.

Start date

The first date for charges that are included in the interest note.

End date

The last date for charges that are included in the interest note.

Interest note amount

The amount that is owed by the customer for the interest note.

Waived amount

The waived amount of the interest note, if any part of it was previously waived.

Unpaid balance

The amount that the customer owes on the interest note. This is the amount of the interest note, minus any previous customer payments, and minus any fees or interest that were previously waived or written off.

Interest note

The identifier of the interest note.

Write off

The amount of any charges that were previously written off for the customer. Writing off is a separate process that is used for bad debts. This process marks all customer transactions for settlement instead of only making adjustments to interest notes. For more information, see Collections and credit in Accounts receivable and Key tasks: Collections.


Optional: Enter notes about the action.

Announcements: To see known issues and recent fixes, use Issue search in Microsoft Dynamics Lifecycle Services (LCS).

Community Additions