Reinstate waived interest notes (form) [AX 2012]

Updated: November 9, 2010

Applies To: Microsoft Dynamics AX 2012 R3, Microsoft Dynamics AX 2012 R2, Microsoft Dynamics AX 2012 Feature Pack, Microsoft Dynamics AX 2012

Click Accounts receivable > Common > Customers > All customers. Select a customer account. On the Action Pane, click the Collect tab, and then click Interest note > Reinstate.

You can reinstate interest notes that were previously waived for a customer. When you do this, you reinstate all of the interest transactions and fees that are included in the interest notes.


This process does not reinstate the actual interest notes. It instead creates an invoice for the amount that the customer owes, and the amount is automatically settled against the charges that were previously waived.

If you do not want to reinstate complete interest notes, you can instead reinstate specific fees or interest transactions that are part of interest notes. For more information, see Reinstate waived fees (form) or Reinstate waived interest on customer transactions (form).

If necessary, reinstated interest notes can be waived again. For more information, see Waive interest notes (form).

When you reinstate interest notes, a historical record is created that lists the user who entered the adjustment, the date and time of the adjustment, and other details. To view this record, click History on the Collect tab on the All customers list page. For more information, see Interest note adjustment history (form).

The following tables provide descriptions for the controls in this form.



View interest note

View the details of the waived interest note that you select.


Reinstate the waived interest notes that you select and close the form.




Select the check box for each interest note that you want to reinstate.

Start date

The first date for charges that are included in the interest note.

End date

The last date for charges that are included in the interest note.

Interest note amount

The amount that is owed by the customer for the interest note.

Waived amount

The amount of the interest note that was previously waived.

Unpaid balance

The unpaid amount that is owed for the interest note. This is the amount of the interest note, minus any previous payments by the customer, and minus any fees or interest that were previously waived or written off.

Interest note

The identifier of the interest note.

Write off

The amount of any charges that were previously written off for the customer. Writing off is a separate process that is used for bad debts. This process marks all customer transactions for settlement instead of only making adjustments to interest notes. For more information, see Collections and credit in Accounts receivable and Key tasks: Collections.


Optional: Enter notes about the action.

Announcements: To see known issues and recent fixes, use Issue search in Microsoft Dynamics Lifecycle Services (LCS).